Finance Salesperson in Folsom, California at Potamkin Payroll

NorCal Automotive Group is seeking a skilled and motivated Finance Salesperson to join our dynamic team. We are looking for an Experienced Automotive Finance Salesperson that has 3+ years’ experience.

The Finance Salesperson plays an integral role in the customer experience during the sales cycle. They are viewed as an expert in offering financing options, vehicle protection products, and personal coverage relating to the ownership of the vehicle. They work as part of a sales team to deliver an exceptional customer experience that structures deals that will maximize profits while balancing customer satisfaction. The position is responsible to ensure all legalities and paperwork for all vehicle purchases and exchanges are completed and ensuring all communications between the salesperson and the customer are complete prior to the delivery to the customer.

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Responsibilities

• Perform all rate quotations. Present paperwork to and acquire approval from finance sources on all finance deals.
• Keep current files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Maintain monthly penetration reports on finance penetration.
• Determine a preferred percent of penetration and income, both monthly and annually, by devising finance forecasting in accord with sales department.
• Devise methods and establish procedures to enable proper and timely completion of all sales related paperwork. Scrutinize all paperwork for any errors and to ensure accuracy of title, taxes, line information.
• Set and achieve monthly sales objectives and goals. Provide reports, as requested.
• Maintain and expand skills and knowledge base through the pursuit of an ongoing program of formal and informal education in the area of expertise with a goal to preserve, enhance, and expand service. Belong to, or join, any appropriate associations.
• Utilize one of the approved Menu applications on every transaction to ensure products are offered and all legal disclosures are being presented.
• Communicate any Problems on issues related to job function, customer concerns, fraud, personnel, and all other legal reporting agencies issues immediately to the Finance Director.
• Create and maintain positive working relationship with multiple finance sources,
• factory, and others.
• Yield satisfactory levels of profits and revenue for the dealership by selling insurance, finance, and extended service programs to all customers with both new and used automobiles. Actively cross-sell accessories, parts, and ready to ride products to customers.
• Resolve all funding issues with the lending sources to insure timely receipt of dealer proceeds.
• Working in co-operation with the sales team, be available to give additional assistance to a salesperson in the Automobile Sales Department as needed.
• Actively support overall company procedures and policies and uphold the dealer’s philosophy.
• Interact effectively and actively in cross-functioning with all departments, with particular emphasis on the Service Manager and Sales Department.
• Be a liaison to all departments in issues regarding Finance and Insurance.
• Encourage all staff to provide quality Customer Service to all customers by actively modeling an exemplary degree of Customer Service. Handle all customer complaints courteously and efficiently, exhibiting a positive attitude, empathy, and our dedication to making the experience positive for our customers.
• Utilize the delivery of any new or used automobile to create an event that will facilitate customer loyalty to the dealership.
• Uphold a quality evaluation and enhancement program to assure extraordinary quality service to all customers. Establish and utilize a selling protocol that strongly emphasizes features and benefits so that all customers experience reliable interactions with the dealership.
• Follow Red Flag/Identification and Customer Privacy Rules as set forth in our company guidelines. Report any problems to Finance Director immediately.
• Exemplify commitment to the dealership’s philosophy of excellent service for all customers, providing an example to other dealership employees.
• Utilize one of the approved Menu applications on every transaction to ensure products are offered and all legal disclosures are being presented.