Store Manager in Calgary, Alberta at Lammle's Western Wear Ltd

When you walk into a Lammle’s store, you’re welcomed with genuine Western hospitality that makes you feel like part of the family. You live and breathe the Western lifestyle and genuinely enjoy it. Your ability to build relationships comes naturally, whether its helping customers find the perfect pair of cowboy boots or creating a memorable experience.

You are motivated by achieving results, exceeding business objectives and goals, and delivering exceptional customer service in a retail environment. As a leader, you foster an environment that inspires and develops your team, creating high performers. You thrive in a fast-paced setting, balancing multiple priorities with confidence and energy.

Most importantly, you’re passionate about every customer and team member’s experience, delivering the authentic hospitality, expertise, and sense of community that define the Lammle’s Experience.

Taking the Reins as a Lammle’s Store Manager:

Customer First

• Deliver exceptional customer service that reflects the Lammle’s Experience in every interaction
• Lead by example on the sales floor, fostering genuine customer relationships and driving sales performance
• Create a welcoming retail environment where customers feel valued, understood, and connected to the Western lifestyle
• Actively support company initiatives and promotions, follow company visual standards, and identify opportunities to enhance the customer experience

Operational Excellence

Merchandise Mindset

• Use impactful merchandising and visual presentation to bring the Lammle’s vision to life
• Drive seasonal merchandising strategies, promotions, and product placement initiatives
• Coach and train the team on product knowledge, merchandising standards, and selling techniques
• Ensure store displays, storefronts, and promotional presentations align with company standards and brand image
• Complete markdowns accurately and in line with company policy
• Identify opportunities to maximize sales through strategic merchandising and product placement
• Demonstrate a genuine passion for Western wear and strong product knowledge

People Focused

• Be a champion of Lammle’s mission, values, and performance culture in all that you do
• Recruit, develop, and retain top talent to build a high-performing and engaged team
• Inspire, coach, and mentor team members, creating a clear path for growth and development
• Foster a positive, inclusive, and accountable work culture built on trust and respect
• Conduct performance conversations and annual performance reviews
• Maintain open, honest, and transparent communication with employees and partners across the organization
• Recognize and develop future leaders to support Lammle’s continued success

Skills:

• Strong personal skills, outgoing and able to communicate with co-workers and customers
• Sales and customer service orientated, ability to identify opportunities and problem solve
• Critical thinking skills, proactive and innovative
• Self-motivated, having an ownership mentality and a can-do approach.

Qualifications:

• 2-3 years of retail management experience is a must, preferable in a high-volume retail environment
• Passion for Western wear, culture, and Tack Experience, is an asset
• Flexibility including evenings, and weekends

Why you should Saddle Up with Lammle’s: