Accounting Clerk III - Financial Operations in Indianapolis, Indiana at Civility Management Solutions

About Company

WHAT WE STAND FOR

CivilityMS is committed to the highest degree of accountability, professionalism, and civility in the workplace by supporting our clients in delivering cost-effective, ethical, and reliable solutions of strategic value, while developing a balanced work environment through mentoring and coaching our greatest assets, our staff.

CivilityMS is committed to providing highly qualified support staff with specialized skills and senior-level professionals who are subject matter experts in the fields of Project Management, Finance, Training, Grants Management, and Operational Support.

CivilityMS is committed to Veterans. Our team of Veterans is honored to give back to our Veteran Community through service, mentorship, and advocacy. We value the leadership, dedication, and mission focus that Veterans bring to every engagement.

CivilityMS is committed to service and giving back to the community. Our ongoing volunteer efforts supporting Veterans, underserved populations, and local communities remain a defining part of who we are.

JOIN US

About the Role

CivilityMS is seeking Accounting Clerk III professionals to support financial operations, customer service, administrative support, and accounting-related activities for U.S. Customs and Border Protection (CBP).

These positions support a variety of mission-critical functions including payroll operations, travel processing, vendor payments, revenue collections, customer engagement, debt management, financial systems support, reconciliations, reporting, and other financial management activities. Successful candidates will work in a fast-paced environment supporting one of the largest federal financial operations organizations within the Department of Homeland Security.

The ideal candidate is detail-oriented, customer-focused, organized, and capable of managing multiple priorities while providing exceptional support to Government customers and stakeholders.

Minimum Qualifications

• High school diploma or GED and completion of at least two years of post-secondary education in business, management, finance, accounting, or a related field

OR

• High school diploma or GED and completion of at least two years of post-secondary education in any field and at least one year of experience supporting business, management, finance, accounting, customer service, or administrative operations

OR

• Bachelor's degree from an accredited college or university in any field

• Strong customer service and communication skills

• Ability to follow written and verbal instructions and work independently

• Ability to perform multiple tasks in a deadline-driven environment

• Strong organizational and problem-solving skills

• Proficiency with Microsoft Excel, Outlook, Word, and Teams

• Ability to communicate effectively with customers, management, and team members

Preferred Qualifications

• Experience supporting financial operations, accounting, payroll, travel, customer service, collections, billing, or administrative operations

• Experience supporting Federal Government operations

• Experience supporting DHS, CBP, Treasury, USDA, or other Federal agencies

• Experience working in customer contact centers, help desks, shared services, payroll offices, travel offices, or accounting environments

• Experience utilizing ticket management systems or customer service tracking tools

• Experience performing reconciliations, research, data entry, or records management activities

• Spanish language proficiency

Responsibilities

• Support financial management and operational activities across multiple functional areas

• Research and respond to customer inquiries received through telephone, email, and other communication channels

• Process financial, payroll, travel, revenue, and administrative transactions as assigned

• Perform data entry, record maintenance, and document processing activities

• Assist with reconciliations, reporting, and transaction research

• Monitor and manage assigned workload queues, email boxes, and customer requests

• Maintain accurate records and supporting documentation

• Prepare reports, spreadsheets, correspondence, and status updates

• Support quality control, process improvement, and customer service initiatives

• Collaborate with Government and contractor personnel to ensure timely and accurate completion of assigned tasks

• Perform other related financial operations and administrative support duties as assigned

Security Requirements

Ability to successfully obtain and maintain DHS suitability and all required CBP background investigation requirements.

This position is contingent upon contract award.