Housekeeping Supervisor (Bilingual: English/Spanish) in Philadelphia, Pennsylvania at Sosuite Inc

About Sosuite Inc

Sosuite is a modern hospitality company reinventing the short, medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia.

About the role

• You will lead our housekeeping team across multiple properties. You will make sure every unit is turned over on time, inspected, and guest-ready. You will coach and schedule a team of housekeepers, many of whom speak Spanish, so fluent Spanish and English are required.

What you'll do

• Lead, schedule, and assign daily housekeeping teams across properties
• Inspect units to confirm they meet Sosuite cleanliness and presentation standards
• Train new housekeepers on cleaning procedures, checklists, and quality expectations
• Communicate clearly with team members in both English and Spanish
• Coordinate same-day turnovers with the guest experience and operations teams
• Track linen, supplies, and cleaning inventory, and place restock requests
• Respond quickly to guest issues related to cleanliness
• Report maintenance issues you find during inspections
• Manage time and attendance, and cover shifts when the team is short
• Step in and clean when needed

Qualifications

• Fluent in Spanish and English, both spoken and written
• 2+ years of housekeeping experience, with at least 1 year in a lead or supervisory role
• Experience in hotels, short-term rentals, or similar hospitality settings preferred
• Strong eye for detail and high standards
• Ability to manage a team, give direct feedback, and hold people accountable
• Reliable and organized, with the ability to prioritize in fast-paced, deadline-driven turnovers
• Flexibility to work weekends and holidays, since our busiest days are guest turnover days
• Ability to lift up to 40 lbs and spend most of the day on your feet
• Must have a smartphone and be able to download and use apps for scheduling, task tracking, clock-in, and team messaging
• Comfortable with technology and quick to learn new apps and systems

Benefits

• Accrued Paid Time Off and paid Sick Leave
• Flexible Unpaid Time Off
• 401k retirement plan available with employer matching
• A team to help you grow professionally and personally
• Quarterly team events
• An annual free night at a Sosuite location #staycation
• Overtime pay: 1.5x on Sosuite's observed holidays (New Years, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas)