Casual Banquet Server in Coquitlam, British Columbia at Lahal Management LP

Under the general direction of the Banquets Manager or Banquet Captain, this position is responsible for the overall guest experience of one or more events. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports the company’s learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Attends pre shift meetings and reviews BEO’s
• Arrange tables, chairs, linens, place settings and decorations
• Set up buffets and service stations
• Greet guests, answer questions and provide information
• Serve plated meals, buffet items and beverages
• Clear plates between courses, refill water and drinks maintain table maintenance
• Execution of event breakdown: clear all tables, clean event space and appropriately store equipment
• Ensures high guest satisfaction, resolves complaints, interacts with customers and maintains a positive atmosphere
• Liaises and communicates effectively with all appropriate operational departments including culinary team during events
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• Minimum 1 year customer service experience
• Banquets experience an asset
• Strong attention to detail and organizational skills
• Serving it Right certification
• Ability to work a flexible schedule including evenings, weekends and holidays
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Excellent verbal and written communication skills
• Ability to successfully obtain a Gaming License

Work Environment Considerations

Standing for long periods of time and non-traditional work hours

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.