Deposit Product Operations Specialist at ConnectOne Bank – Union, New Jersey

ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we’re builders — of businesses, communities, and equity. Most importantly, we’re building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact.

ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry’s future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission.

People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at “a better place to be”.

ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation.

• The Deposit Product Operations Specialist is responsible for supporting the operational execution, servicing, and compliance of the Bank’s deposit products, with a focus on Individual Retirement Accounts (IRAs) and ACH processing.
• This role ensures the accurate processing, documentation, and regulatory adherence of both IRA and payment activities while serving as a key partner across Deposit Operations, Compliance, Retail, and Treasury functions. The position requires strong technical expertise, attention to detail, and the ability to manage risk in a deadline-driven environment.

• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”.
• Review and process IRA transactions and ACH transactions to ensure accuracy, completeness, and compliance with internal policies and regulatory requirements
• Validate IRA account setup, funding, maintenance, and documentation to ensure adherence to IRS guidelines
• Perform OFAC screening, regulatory checks, and fraud monitoring across all applicable transactions
• Review daily activity reports for both IRA and ACH operations to identify discrepancies, exceptions, or errors
• Support IRA tax reporting and withholding activities, including validation of applicable forms and submissions
• Handle ACH investigations, including adjustments, trace requests, and resolution of payment exceptions
• Respond to internal inquiries related to IRA servicing and ACH processing, providing guidance to Retail and Operations teams
• Maintain proper documentation, audit trails, and record retention for all transactions
• Perform daily balancing and reconciliation of assigned operational functions Risk, Compliance & Controls
• Ensure compliance with all applicable regulations, including IRS rules, OFAC requirements, Reg E, Reg J, and internal policies
• Identify and escalate potential fraud, operational risk, or control gaps
• Support internal audits, compliance reviews, and regulatory examinations
• Contribute to ongoing enhancement of controls, procedures, and operational workflows

• Strong “People First” interest and ability.
• Working knowledge of IRA regulations, documentation, and reporting requirements
• Working knowledge of Nacha for ACH payment processing
• Understanding of key banking regulations including OFAC, Reg E, Reg J, and IRS requirements
• Familiarity with core banking and payment platforms (e.g., FIS, FedACHACH preferred)
• Ability to manage multiple workflows simultaneously with a high degree of accuracy
• Strong investigative mindset with sound judgment
• Ability to operate independently while collaborating across teams
• Consistent focus on operational excellence and client experience
• Strong analytical and problem-solving capabilities
• High attention to detail with strong organizational discipline
• Effective communication skills across business lines
• Proficiency in Excel, Word, and banking systems

• 5+ years of banking or financial services experience (IRA, or deposit operations preferred)
• Experience with IRA servicing and/or ACH operations strongly preferred

Benefits:

• World class health, vision, and dental benefits on day one
• 401k with employer match
• Hybrid work from home (depending on role)
• Employee appreciation events (team building, softball games, food truck days, etc..)
• Employee assistance programs (EAP)
• Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)
• Tuition reimbursement
• Employee Discount perks
• CNOB Community Service Events

….and much, much more!

Studies have shown that individuals from underrepresented groups, may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you're open to learning new skills and growing with us. We encourage you to apply to continue making us “a better place to be!”

ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.