Case Manager (Rep Payee & RSP) at Bethesda House of Schenectady – Schenectady, New York

At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms. Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County. We provide integrated primary care and behavioral health treatment programs and assist with providing access to financial and educational resources where applicable.

Our dedicated Case Management team is trained to treat individuals with dignity and respect. A thorough intake is completed to assess immediate needs, eligibility for programs, and connection to area service providers. Through consistent follow-up, fostering and cultivating trust, and developing relationships, our clients receive the support network they need to better their livelihood.

Case Managers providing triage and crisis case management to single adults needing housing or eviction prevention. They provide assistance to obtain secure and sustainable housing solutions and are the point of access to permanent housing.

Onsite, Full-time, Non-exempt position
Pay Rate: $23/hour
Schedule: M-F, 8am-4:30pm (40 hrs/week)

The Custodial Accounts/Rep Payee Case Manger manages SSI/SSD benefits for the Custodial Accounts program participants, ensuring food, shelter, clothing, and medical bills are paid while educating and assisting clients in financial management, banking, and budgeting, moving them towards financial independence.

Key Responsibilities include:

• Meet with clients approved for RSP once a month and in crisis situations when necessary and make referrals as needed.
  • Map out and enforce weekly a budget,
  • Ensure all necessities are met and paid for (rent, food, utilities, medical care),
  • Communicate directly with landlords, bill providers, etc. on behalf of client,
  • Provide financial advice and recommendations for proper spending habits.
• Work with new clients to complete paperwork, which identifies Bethesda House as the rep payee.
• Complete accurately and timely HMIS data entry
• Provide face-to-face and telephone client engagement.
• Attend meetings as assigned and represent the agency in various community meetings.
• Maintain interactions/relationships with guests within the confines of appropriate professional boundaries and follow confidentiality policies.

The Residential Support Program (RSP) Case Manager manages all components of the RSP subsidy program, including intake/assessment, crisis intervention, homelessness prevention, rapid re-housing, outreach and referral, and information services.
Key Responsibilities include:

• Oversee accurate, real-time tracking and allocation of client subsidies, ensuring responsible stewardship of funding and compliance with program requirements.
• Partner with Finance on approvals, documentation, and monthly reconciliation to maintain alignment, accuracy, and timely processing of funds.
• Conduct client intakes and assessments, guiding application completion and submission to expedite access to housing resources.
• Monitor participant eligibility and progress throughout the funding period, making adjustments to ensure appropriate and effective use of subsidies.
• Optimize funding across housing and eviction prevention initiatives to maximize program impact and reach.
• Conduct housing inspections to ensure safe, stable, and compliant living environments for program participants.

Qualifications

• Bachelor’s degree (or pursuing a bachelor’s degree) in human services or related field.
• Experience providing services to the homeless or related human services necessary.
• Knowledge of agencies, programs, and services in the community.
• Demonstrated ability to effectively engage and support individuals experiencing homelessness, mental illness, substance use challenges, and those who may be difficult to engage.
• Valid driver’s license (for one + years), ability to safely transport clients as needed to support access to services and housing stability.
• Strong computer proficiency, including experience with data entry, tracking systems, and working with financial or program-related data.
• Ability to manage a full-time schedule in a fast-paced environment while maintaining accuracy, organization, and attention to detail.
• Skilled in conflict resolution, with the ability to navigate challenging situations professionally and achieve constructive outcomes.
• Proven ability to prioritize tasks and meet deadlines, including flexibility to adjust work hours when necessary to meet program goals.
• Commitment to professionalism, consistently representing the agency with integrity, respect, and cultural sensitivity in all interactions.
• Knowledge of eligibility criteria and application processes for mainstream/entitlement programs helpful.

This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.

Bethesda House is an Equal Opportunity Employer. In all employment and hiring decisions, the Agency complies with applicable anti-discrimination laws. This policy applies to all employment practices, including hiring, advertising, recruitment, promotion, demotion/transfer, layoff/termination of employment, rates of pay or other forms of compensation, and selection for training and development.