HVAC Maintenance Technician in Troy, Michigan at Hoover Electric Inc

Residential HVAC Maintenance Technician

At Hoover, we're more than a home services company—we're a team committed to quality, growth, and serving our community. As a trusted local business, we've built our reputation through exceptional workmanship, ongoing training, and a strong commitment to our employees.

We're looking for a skilled, customer-focused Residential HVAC Maintenance Technician who takes pride in delivering outstanding service and building lasting relationships with homeowners.

Compensation & Benefits

• $23–$28/hour DOE
• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• Employee Assistance Program (EAP)
• Company-Matched 401(k)
• Life Insurance
• Paid Time Off
• 6 Paid Holidays
• Biweekly Pay
• Company Vehicle, Gas Card, iPad, and Uniforms Provided
• Dispatch from Home
• Monday–Friday Schedule with On-Call Rotation
• Weekly Technical and Professional Development Training
• NB Fitness Discount

Responsibilities

• Diagnose and troubleshoot residential HVAC systems, including furnaces, air conditioners, heat pumps, ductwork, ventilation systems, and thermostats
• Perform comprehensive whole-home safety inspections (60–90 minutes per visit)
• Educate homeowners on system performance, maintenance needs, and repair recommendations
• Recommend system upgrades, indoor air quality solutions, and preventative maintenance options when appropriate
• Prepare accurate estimates, invoices, and documentation using ServiceTitan
• Participate in ongoing technical and customer service training

Performance Expectations

• Complete 3–4 maintenance appointments per day
• Maintain a 60%+ conversion rate on recommended services
• Conduct thorough safety inspections on every call
• Support membership plan growth
• Maintain a callback rate below 3%
• Deliver a consistent 5-star customer experience

What Makes You a Great Fit

• Accountable, dependable, and committed to quality work
• Professional with excellent communication and customer service skills
• Coachable, team-oriented, and eager to learn
• Integrity-driven and committed to doing the job right the first time
• Organized and able to maintain a clean vehicle and work environment
• Technically skilled with strong problem-solving abilities
• Growth-oriented and comfortable presenting solutions that benefit homeowners

• Minimum 1.5 years of residential HVAC experience
• Strong diagnostic and troubleshooting skills
• Valid driver's license
• Familiarity with ServiceTitan preferred
• Boiler experience preferred
• EPA Certification preferred