Cubicle Services Technician in Brownstown Charter Township, Michigan at Healthcare Linen Services Group

JOB SUMMARY: This position is responsible for traveling to hospitals and installing/removing cubicle curtains. Repair of cubicle curtain tracks is also required as needed. Must maintain professional relationships with existing customers and ensuring that all quality issues are being addressed.

DUTIES AND RESPONSIBILITIES:

• Must be able to work closely with Cubicle Team Lead to ensure proper customer needs are being met.
• Must accurately document work that is completed at each location for proper billing.
• Must maintain a high level of confidentiality due to working at a customer location around patients/hospital staff.
• Understand and assess the needs of the customers and recommend solutions.
• Communicate verbally with current and potential customers at all levels within the organization.
• Communicate in writing with current and potential customers at all levels within the organization.
• Use a computer to communicate via email, develop reports, use a customer service management program, etc.
• Other tasks as directed by the leadership team.

MINIMUM REQUIREMENTS:

• Must have a current valid Chauffeur’s license with good driving record.
• High School Education desired but not required.
• Read, write, and carry out verbal instructions.
• Work in a team atmosphere.
• Work flexible schedule for necessary overtime.
• Understand and apply all Reino Linen Service policies and procedures and/or consult with the Supervisor about areas of confusion.
• Communicate in writing with current and potential customers at all levels within the organization.
• Perform any other duties as supervisor/manager sees fit.