Housekeeping Inspector - The Henry, Dearborn, MI at The Henry Hotel, Dearborn, MI – Dearborn, Michigan
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About This Position
The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI.
Benefits of Being The Henry Ambassador:
- Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PayEmployee Assistance ProgramCareer Growth OpportunitiesReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee discountFlexible scheduleFlexible spending accountLife insuranceParental leave
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Inspector for The Henry in Dearborn, MI.
Hourly Pay rate: $ 20.00 - $ 22.00
Job Purpose:
To maximize guest satisfaction by ensuring neat, clean, and well-maintained guest rooms through effective supervision, direction, and coordination of housekeepers/room cleaners. Delivers warm, knowledgeable service and helpful guidance that reassures guests they have made the right choice to stay with us.
Key Responsibilities
- Supervise room cleaners to ensure prompt and efficient housekeeping of guest roomsVerify completion of daily room cleaning by reviewing room cleaners’ worksheets and notifying the Front Desk accordinglyOversee completion of short-notice room change requestsInspect all checkout and stay-over rooms to ensure compliance with company cleanliness and quality standardsMaintain daily records of room checkouts and stay-overs and submit documentation to the Housekeeping departmentMonitor room quality by conducting and documenting inspections of cleaned roomsPrepare and submit maintenance work orders for repair or replacement of furniture, fixtures, and equipment and follow up to ensure completionMonitor room status continuously and communicate changes to room cleanersInspect VIP rooms and early-morning make-up roomsPrioritize guestroom cleaning based on operational needs, including VIP rooms, checkout rooms, expected checkouts, and special guest requestsInspect floor linen closets daily to ensure cleanliness and adequate supply levelsEnsure housekeeping carts are properly stored and vacuum cleaners are emptied at the end of each dayAssist with quarterly linen inventoryEnsure safety compliance by keeping all linen chutes locked at all timesCoordinate housekeeping activities with related departments, including Front Desk, Engineering, Banquet Services, and Room ServiceTake every opportunity to exceed guest expectationsEnsure all guests are treated courteously, efficiently, and in accordance with company standardsAssist with training, coaching, and direction of new housekeeping associatesEnsure housekeeping quality standards, policies, and procedures are consistently followedCoordinate with other hotel departments to promote communication and enhance guest satisfactionAssist in the daily maintenance of room inventory status to support optimal revenue while maintaining high guest satisfaction
Qualifications and Requirements
- High School Diploma, secondary qualification, or equivalentPrior experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards and procedures preferred
Physical Requirements and Work Environment
- Work is performed primarily indoors in a climate-controlled environmentWalking and standing required for nearly 100% of the workday; duration varies by taskFrequent walking and verbal direction throughout the hotelAbility to reach other hotel departments quickly and efficientlyAbility to lift up to 15 pounds regularlyAbility to push or pull carts and equipment weighing up to 250 pounds on occasionAbility to work efficiently in confined spacesRequires bending, stooping, squatting, stretching, and climbing to perform inspections and housekeeping tasksRequires continuous grasping, writing, standing, sitting, walking, repetitive motion, listening, hearing, and visual acuityFrequent verbal communication with guests, supervisors, and team membersContinuous use of near vision and depth perceptionRequires sufficient manual dexterity to operate all necessary housekeeping and inspection equipment
What do you need?
- Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including evenings, weekends and/or holidays.
The Henry Hotel is an Equal Opportunity employer. The hotel complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. The Henry is committed to a policy of non-discrimination and is dedicated to providing a positive discrimination-free work environment.