DENTAL ADMINISTRATOR in GLENDALE, California at Comprehensive Community Health Centers Inc.

DENTAL ADMINISTRATOR JOB SUMMARY

Oversees and directs the comprehensive operations of the dental practice, encompassing management of personnel, financial affairs, administrative processes, facility upkeep, productivity, and purchasing. Develops and implements programs, effectively allocates resources, and delegates responsibilities among dental staff. Maintains rigorous oversight of dental records to ensure adherence to regulatory standards and billing accuracy. Monitors activities and operations to ensure that the practice successfully meets its objectives.

DENTAL ADMINISTRATOR ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leadership and Direction: Provides strategic leadership, direction, and coordination for all general clinic operations across multiple dental sites, ensuring alignment with the CCHC’s mission and vision. Work to strengthen the collaboration with all departments, including Medical, Outreach, BI, Billing, etc.
• Team Leadership: Guides and motivates employees to achieve all job objectives, fostering a collaborative environment that emphasizes excellence and accountability. Works closely with all the managers to maximize the efficiency of referral process between the departments.
• Operational Improvement: Proactively identifies and implements strategic changes to enhance clinic operations; collaborates with the Quality Improvement Department, Efficiency Team, Business Intelligence and others to conduct assessments, complete data insights, and improve practices.
• Coaching and Development: Conducts regular one-on-one meetings with clinic Managers and Leads to coach, mentor, and assist in establishing and implementing measurable goals and objectives tailored to each dental site’s operational needs.
• Communication and Morale: Maintains high morale and positive relations among staff across all dental sites; schedules and leads periodic staff meetings to communicate policy updates, educate employees, and proactively address issues.
• Provider Collaboration: Organizes and facilitates Provider meetings with the Dental Director, ensuring effective communication and alignment on clinical objectives and best practices across all locations. Works closely with the Dental Director to recruit dental providers who are aligned with CCHC mission and vision.
• Data Analysis and Reporting: Gathers, analyzes, and reports data related to operational performance and quality metrics; routinely monitors key performance indicators across all dental clinics, addresses operational challenges, and provides actionable recommendations.
• Goal Management: Works closely with Dental Managers and Supervisors to ensure the achievement of dental, operational, and administrative goals; sets clear expectations for staff performance and fosters teamwork.
• Financial Oversight: Manages the overall operating budget for all dental sites, ensuring the achievement of financial performance targets. Analyzes quarterly budget variances greater than 5%, identifying root causes and implementing corrective actions. Provides oversight of daily collections and the accurate transfer to the accounting department.
• Patient Experience Enhancement: Develops, implements, and oversees initiatives aimed at improving patient experience across all sites.
• Performance Management: Conducts performance reviews for direct reports, making recommendations for merit increases, promotions, and disciplinary actions.
• Administrative Coordination: Ensures timely processing of all necessary paperwork for all sites, to maintain compliance, contracting,
• Compliance: Conducts regular audits of clinic operations, financial practices, and compliance to ensure adherence to policies and regulations; implements corrective actions as needed to address any discrepancies. Dental oversight and participation of all audits, including HRSA OSV and any health plan. Oversees the compliance and management of dental grants. Oversee health plan contracting.
• System Management: Oversees the utilization of Dental Electronic Health Record (EHR) systems across all dental sites, ensuring data accuracy and regulatory compliance. Collaborates with the IT department to assess system performance, identify opportunities for enhancements, and implement improvements to optimize clinical workflows.
• Scheduling and Staffing Support: Ensures targeted staffing levels are met across all clinics, working closely with Managers to address any gaps and optimize team performance. Collaborates with Dental Managers to modify provider schedules as needed, approves vacation and leave requests, and ensures adequate coverage to fill in during absences.

DENTAL ADMINISTRATOR PATIENT EXPERIENCE EXPECTATIONS

• Oversee and manage the implementation and staff accountability of patient experience strategies
• Conduct regular audits and/or observations to ensure patient experience standards are practiced consistently across all clinic operations.
• Analyze patient feedback and performance metrics to identify improvement areas and develop actionable plans based on trends.
• Collaborate with Service Architects and Accountability Leaders to provide ongoing support, training, and guidance to staff.
• Model best practices and high standards in patient service to set a strong example for the team.
• Foster a culture that prioritizes patient needs, values feedback, and recognizes/rewards exceptional patient care.

DENTAL ADMINISTRATOR EDUCATION, TRAINING AND EXPERIENCE

• Bachelors degree, or higher is required.
• Minimum of five to seven years of work experience in dental operations, with increased responsibility.
• Minimum of five years of experience supervising staff.
• Minimum of three plus years of experience directly managing a dental Practice or clinic.

DENTAL ADMINISTRATOR KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrates leadership skills of:
• Critical Thinking
• Conflict Management
• Negotiation and Motivation
• Personnel Development
• Time Management
• Strong critical thinking, conflict resolution, negotiation, and personnel development skills; adept at time management and effective delegation.
• Excellent verbal and written communication; ability to engage respectfully with diverse individuals, fostering positive relationships with staff, patients, and stakeholders.
• Excellent interpersonal skills reflecting clarity and diplomacy; ability to communicate accurately and effectively with all levels of staff and management.
• Experience demonstrating a strong work ethic, flexibility, enthusiasm, and willingness to cooperate while working with others in a multi-disciplinary, high-functioning team environment.
• A proactive, "Can-Do" attitude with a willingness to adapt to change; ability to function independently and collaboratively within a team.
• Proficient in multi-tasking, prioritizing tasks, and managing time effectively; experienced in scheduling efficiency and optimizing patient flow in a medical practice.
• Skilled in preparing reports, conducting analysis, and identifying solutions to barriers; capable of handling confidential issues and stressful situations.
• Familiarity with Dentrix and proficiency in Microsoft Excel and Word; strong computer skills with the ability to learn new software quickly.
• Understanding of managed care and reimbursement requirements, as well as state and federal regulations, payer contracts, and information privacy laws.
• Demonstrates flexibility, enthusiasm, and cooperation in a multi-disciplinary environment; maintains professionalism in all interactions.
• Ability to find solutions when barriers are identified.
• Strong documentation skills.
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand, and follow oral and written instructions.
• Experience and work ethics that support working within a high-functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computers and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
• Possesses the ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences, training, and clinic sites.
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Performs other related tasks as assigned.

DENTAL ADMINISTRATOR PAY RANGE: $95,000 - $110,000/year

BENEFITS & PERKS:

• 100% employer-paid Medical, Dental & Vision coverage
• 100% employer-paid Life & Accidental Death & Dismemberment (AD&D) Insurance
• 401(k) with employer matching
• Paid Time Off Accrual , 10 Paid Holidays, and a Wellness Day Off
• Flexible Spending Account (FSA)
• Fringe Marketplace Stipend
• Optional Supplemental Insurance
• Participation in CCHC's company-wide Profit Sharing Program (eligible employees)
• Professional development and opportunities for internal growth and advancement

We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.