Scheduler in Melbourne, Florida at Florida Eye Associates Inc

Florida Eye Associates is a full-service ophthalmology group practice with general ophthalmologists and subspecialists in retina, glaucoma, cornea and oculoplastic.

The successful candidate will thrive in a fast-paced, high-volume practice with a focus on providing our patients with the best care possible. We are looking for an entry level full-time scheduler with the following experience.

• Inbound and outbound calls
• Handle correspondence from the after-hour service
• Process referrals, pathology reports, medical records, comanage forms, and schedule appointments
• Verify insurance; check patient insurance coverage and eligibility
• Verify authorizations
• Retrieve all messages from the Klara system throughout the day and return calls, schedule appointments, and/or forward messages to the appropriate department
• Scheduling, rescheduling, and blocking provider schedules
• Create templets in the EMR system (EMA)
• Assist coordinating appointments with team members
• Data entry of any authorizations, demographics, insurances, etc.
• Perform other duties as assigned by department leader or manager

• Positive, outgoing, and enthusiastic personality with excellent customer service skills
• Experience using a multi-line phone system
• Good oral and written communications skills and proper grammar
• Ability to interact and communicate with patients by identifying their needs, answering questions, scheduling, editing, canceling and rescheduling appointments according to practice protocols
• Computer literate with the ability to learn and work in different software applications and accurately enter data into computer while communicating with patients on the phone.
• Well-organized multi-tasker with great attention to detail.
• Self-starter with the ability to work independently and as a team member.
• Bi-lingual a plus.
• Insurance knowledge a plus.
• Experience in EMR system, ModMed’s EMA a plus
• Ophthalmology appointment scheduling experience and knowledge helpful