Patient Care Manager - Inpatient Unit at Faith Presbyterian Hospice – DALLAS, Texas

Position Description: ESSENTIAL DUTIES: Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers Coordinates all care rendered to patients and families. Coordinates scheduling of team members to assure appropriate levels of care and to assure that all care is completed When designated, fulfills administrative and supervisory responsibilities and qualifications as required by State and Federal regulations, including, but not limited to, TAC Rules. Assures that staff follows documentation guidelines for accuracy, quality, content, and timeliness; assures that charts are properly maintained. Assures that staff is familiar with appropriate policies, procedures, and guidelines and is kept informed of changes. Implements team building and staff support activities. Facilitates teaching opportunities for staff, patients, and community Responds promptly to any patient/family issues and takes appropriate action with appropriate service recovery methods Coordinates and serves as a member of IDT As a member of the site leadership team, participates in providing orientation, education, leadership, coaching, accountability, and mentoring to program staff. Assures that patients are certified and re-certified appropriately. Ensures compliance with all state and federal regulations. Participates in QAPI program and hospice-sponsored in-service training Delivers direct patient care as necessary. Coordinates on-call schedule to assure appropriate coverage and takes call. Monitors patient care costs and staffing model to assure compliance with budget. Responds promptly to regulatory surveys; participates in regulatory update /training. Assures that all outside services are properly authorized and bills are accurate. Adheres to Standards of Conduct. Has a duty to report any potential misconduct of Standards of Conduct or federal or state laws and regulations. Performs other duties as assigned

MINIMUM QUALIFICATIONS: A diploma or associates degree in nursing required; Bachelors degree preferred. Two years of clinical management experience, or recognized leadership ability. One year related hospice inpatient preferred. Certified Hospice Palliative (CHPN) preferred. Current active and unrestricted Texas Registered Nurse License Proficient ability to communicate orally and in writing in the English language Valid Texas Drivers License and reliable method of transportation Ability to work independently; Ability to adjust to changing conditions and frequent demands. Ability to acquire new knowledge to perform additional or more difficult tasks Ability to maintain a positive, stable disposition in performing, working in association with staff, patients and families Ability to maintain a high level of performance in an environment of frequent demands and changes Ability to meet new and/or stressful situations with the appropriate responses, ability to work effectively as part of a healthcare team, to share information freely, to use and seek supervision and consultation verbally and in writing, and to be able to follow both verbal and written Knowledge of business management and governmental regulations. Highly organized, able to handle multiple and shifting assignments and present a professional image. Demonstrated superior oral, written and interpersonal communication skills. Strong team building skills. Demonstrated computer skills including Microsoft Office, Internet, and e-mail. Ability to manage complex systems while maintaining customer focus Ability to supervise interdisciplinary team Ability to manage scheduling module; understand billing module Actively participates in budget management strategies Reliable transportation, current drivers license, and current auto insurance. Ability to perform Essential Duties as outlined below Genuine caring for and interest in the care of mature adults, handicapped people and hospice Patients Ability to perform work tasks within the Physical Demand Requirements as outlined below Ability to comply with the Dying Persons of Rights and the Employee Responsibilities Ability to comply with organizational and departmental safety policies and procedures
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