Fleet Administrator at Clarke Power Services Inc – Cincinnati, Ohio

Do you enjoy providing excellent customer service? Are you detail-oriented with very good data entry skills and an Automotive Background? We would like to talk with you!

When you work with Clarke Vehicare, you are working with an industry leader!

Clarke Vehicare has an immediate opening for a Fleet Administrator - Customer Support Representative to build and maintain strong working relationships with our customers. This opening is for our Cincinnati Fleet Maintenance Center located in Springdale. This is a great opportunity with a growing company.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Develop and maintain strong working relationships with customers' fleet management & driver personnel, customers' local business management & department leaders
• Vendor management and adherence to maintenance policies
• Collect relevant repair & maintenance data and keep customers' vehicles operating in good mechanical condition
• Manage phones for the breakdown center & email communications associated with 24/7 roadside assistance for the VehiCare customer base
• Develops and nurtures strong business relationships with on-site repair vendors and dealership shops within the VehiCare repair shop network
• Analyzes repair estimates to determine if work is necessary and negotiates discounted rates for repairs
• Heavy Data Entry
• Utilize complex fleet management & account payables operating platforms to enter repair and purchase order details to the level of departmental policies
• Quick thinking, ability to follow departmental policies around breakdown work, with the ability to improvise and identify creative solutions to vehicle-related breakdown issues
• Maintains harmony among workers and helps resolve grievances
• Adjusts/corrects errors and fields and responds to complaints in a timely & appropriate manner
• Will work in conjunction with the Billing Team to follow up on invoicing questions & concerns
• Answer and direct customer calls for Clarke Power Services
• Must be able to work independently
• Mandatory rotating schedule of carrying an emergency on-call phone (Holidays/Weekends)

Education and Experience

• 2+ years of similar experience, preferred working with customers
• Automotive or Trucking background preferred
• Excellent communication/interpersonal skills
• Ability to work with computers and the Microsoft Office suite of products (particularly Outlook, Word & Excel)
• Extra helpful to have Oracle, Excede and Made2Manage ERP software experience- a plus.
• Self-starter with the ability to work in a fast-paced environment.

Clarke Vehicare is headquartered in Cincinnati and has branches across the country! Clarke is 55+ years strong and growing. We provide training, a highly competitive salary, a full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people.

Our Benefits include:

• Weekly Pay
• Quarterly Profit Sharing
• Medical, Dental, and Vision Insurance starts the first day of the month after you start
• Healthcare Savings Account Option with Annual Company Contribution
• 401K Savings Plan with Company Contribution Every Paycheck
• Paid Holidays and Vacation
• Life and Disability Insurance
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country
• Work with a GREAT Team of people

You Belong with Clarke Vehicare!

Clarke is an Equal Opportunity Employer