Director of Product, Payments and Financial Infrastructure in Denver, Colorado at OrthoFi

Who We Are

At OrthoFi, we're not just another player in the orthodontic industry – we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with OrthoBanc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting!

Picture this: Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust.

Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape – where innovation meets dedication, and starting more smiles are just the beginning.

Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.

By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially “seek diversity,” and “do what’s right.”"

OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

This is a hybrid role and requires presence in our Denver Office twice a week (Local Candidates Only).

The Opportunity
OrthoFi is looking for a Director of Product to lead our Payments and Financial Infrastructure domain. Reporting directly to the VP of Product, you will own the product strategy for how our customers (orthodontic practices) collect payments from their patients, and how OrthoFi optimizes the payment infrastructure that enables those collections to happen reliably and efficiently at scale. That scale spans thousands of practices and millions of patient payment plans annually.

This is not a role focused on adding a checkout button. OrthoFi manages payment flows across multiple parties and platforms, collecting from patients on recurring plans, disbursing to practices, and supporting financing partner relationships. That creates a payments environment significantly more complex than a standard SaaS subscription model. The person who leads this domain sees that complexity as an opportunity, improving the systems and experience that determine whether patients successfully complete their payments, and optimizing the infrastructure that makes those payments possible.

The Role
OrthoFi's ability to collect from patients and pay practices reliably is core to how the business operates. This domain sits at the center of both, owning the product strategy for patient collections, the patient experience associated with making and completing payments, and the payment infrastructure that enables it all. The Director who leads this work holds the strategic view across those areas, partners with Finance and other product domains where ownership is shared, and finds the opportunities for improvement that only someone with that full picture can see.

The domain spans patient accounts receivable and collections tooling, the patient-facing experience of being on a payment plan, payment processing mechanics and reliability, practice billing, and lender and financing partner interoperability. You will also carry direct product ownership responsibility across multiple product platforms with distinct architectures, each with dedicated engineering support. Bringing greater coherence to that platform portfolio is a real and consequential opportunity for the right person.

As the Director of Product for Payments and Financial Infrastructure, you will set the strategy for this domain, drive outcomes across the areas you directly own, and partner with Finance and other domain leaders where ownership is shared. You will lead a team as both their strategic leader and a hands-on practitioner.

What You Will Do:

• Product Strategy: Define and own the product vision, outcome targets, and roadmap for Payments and Financial Infrastructure. Coordinate across product domains and functional partners, assess vendor relationships and market options, and be accountable for business results including patient collection rates, payment margin, reliability, and operational efficiency.
• Team Leadership: Lead and develop a team of product managers. Set clear goals, give direct feedback, and promote professional growth. Foster a high-performing culture where the bar is high and people know it.
• Sets the Standard: Model what rigorous product work looks like on the initiatives that matter most. Write the brief when the stakes are highest, shape discovery on the most consequential bets, and use that involvement to raise the bar for the team.
• Design for Outcomes: Lead the team through the full product development lifecycle, starting with rigorous discovery that tests the riskiest assumptions before committing to build, through delivery, GTM, and measurement. Set the standard for what good looks like at every stage.
• Cross-Functional Collaboration: Work closely with Finance, Operations, Engineering, and Customer Success. Own the strategic relationship with payment processing vendors and maintain productive partnerships with financing partners. Represent your domain credibly and independently, including to executive leadership, and bring external perspective back into the strategy.
• AI-first Lens: Identify where intelligent solutions create leverage rules-based approaches cannot. Push your team to use AI in how they work, not just what they build.

The AI Opportunity
OrthoFi processes payment transactions across thousands of practices and millions of patient accounts. The volume, variety, and longitudinal nature of that data creates conditions where applied intelligence can surface patterns, predict outcomes, and optimize decisions in ways that manual processes and rules-based systems cannot. This role will be critical in identifying where that leverage exists across patient collections and payment infrastructure, thinking clearly about where probabilistic approaches create genuine value, and bringing that thinking into the roadmap in a way that is grounded and sequenced appropriately. This is early enough that the right person gets to shape the direction.

What You Will Bring:

• Demonstrated scope and accountability: 7+ years of product management with 3+ years of team leadership, owning a domain end-to-end and driving strategy that moved a meaningful business outcome in a SaaS environment at $20M+ ARR or equivalent scale.
• Hands-on when it counts: A history of going deep on work that mattered, and of that involvement making the output better, not slower.
• Team development track record: Made PMs better through coaching and direct feedback, not just directing their work.
• Payments infrastructure fluency: Comfortable with the mechanics and economics of payment processing beyond consumer-facing transaction flows. Reconciliation, chargeback management, payment method optimization, vendor relationships, and margin strategy are concepts you have worked with, not just encountered. That includes experience evaluating and working with payment facilitator models and third-party payment processors to optimize collection outcomes, cost structure, and reliability at scale.
• Patient collections and AR depth: Experience owning product work focused on improving collection rates, reducing payment failure, and building the tools and experience that help consumers successfully complete recurring payment obligations. You understand that collections is as much a user experience problem as an operational one.
• Executive and cross-functional presence: Can clearly and successfully represent your domain independently to senior leadership and key partners, including Finance and external vendors.
• Genuine AI fluency: Uses AI actively in their own work and thinks clearly about where AI creates compounding leverage and where it is the wrong tool.
• Relevant industry experience: The industry you come from matters less than the problems you have solved. The strongest candidates have owned both payments and collections product work in a recurring billing environment, whether in healthcare, consumer lending, subscription services, or an adjacent space where payment completion and patient or customer experience are both on the line.

What’s in it for you:

• Full medical, dental, and vision benefits
• Flexible PTO
• Employer HSA contribution
• 9 Company Paid holidays
• 401(k) match, 3% after 90 days of employment
• Supportive culture with one-of-a-kind growth opportunities
• Hybrid in-office and work at home (2 days in-office Tuesdays and Thursdays)
• Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
• Company and team outings
• Peer-to-peer recognition program
• Vendor discounts

Compensation: $180,000 - $210,000 base compensation

**Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**

Work Authorization: You must be authorized to work in the United States. The Company is unable to provide sponsorship for workers.