IT Controls Analyst in Quincy, Massachusetts at Rapid Ratings International, Inc.

About RapidRatings

RapidRatings® sets the standard for financial health transparency between business partners, transforming the way the world’s leading companies manage enterprise and financial risk. RapidRatings provides the most sophisticated analysis of the financial health of public and private companies in over 140 countries worldwide. The company’s predictive analytics provide insights into how suppliers, vendors, and other third parties are likely to perform. For more information, visit rapidratings.com. 

Join our lean, agile IT team as the IT presence in our Quincy, MA office. You’ll support the day-to-day technology needs of our users while operating key security and compliance controls, working in an environment aligned with ISO 27001 and SOC 2. You’ll receive thorough onboarding and training as you learn our systems and environment, with regular remote check-ins with our IT leadership. From there, you’ll be trusted to manage your own workload and escalate when needed. We’re looking for someone self-motivated who is passionate about IT and eager to build operational security experience. As you build more experience, you’ll take on more ownership of our IT operations and security controls.

Helpdesk and end-user support

• Provide day-to-day IT support to our users, in person and remotely, resolving requests within agreed service level targets
• Onboard, offboard, and transition staff, including accounts, hardware, and access
• Set up and configure workstations and install endpoint software on Windows 11, with occasional macOS and Linux support
• Provide desk-side support primarily at our Quincy, MA office

Identity, access, and cloud administration

• Administer Microsoft Entra ID, Intune, Microsoft 365, and other cloud-based assets
• Manage user access and permissions, including MFA and least-privilege practices
• Operate our physical access control systems across our offices

Security and compliance controls

• Operate our vulnerability management, patching, configuration compliance, and endpoint protection processes for company workstations using Microsoft Defender and Intune
• Execute quarterly access recertifications, reconciling HR records against our systems and third-party tools to confirm former employees retain no access
• Facilitate internal audit activities and gather evidence
• Run our information security awareness program, including targeted training for teams

Documentation and continuous improvement

• Keep procedures documented, followed, and updated
• Look for repetitive tasks to streamline or automate
• Take on recurring tasks and project work as experience grows
  
  

• 1-3 years in an IT helpdesk or desktop support environment, including both onsite and remote support
• Hands-on Microsoft 365 administration (user lifecycle, licensing, groups, Exchange Online, Teams, MFA)
• Working knowledge of Windows 11
• Experience with ticketing systems and remote support tools
• Strong verbal and written communication skills, and the ability to explain technical issues to non-technical colleagues
• A self-motivated approach to managing your own workload with minimal day-to-day oversight, and the judgment to know when to escalate
• A habit of documenting your work
• Ability to work in our Quincy, MA office three days per week, and to travel to our NYC office a few times per year
• Ability to move monitors, laptops, and other desk equipment, and to run network cabling occasionally, with or without reasonable accommodation
• Flexibility to occasionally work additional hours when needed (this role is overtime eligible)

• Experience with Microsoft Entra ID administration and security features (such as Conditional Access) and Microsoft Defender
• Exposure to information security operations, audit support, or compliance frameworks such as ISO 27001 and SOC 2
• Atlassian Cloud administration
• SharePoint Online administration
• Experience administering AI tools
• Experience using AI to automate IT tasks
• PowerShell scripting experience
• Familiarity with macOS and Linux
  
  

• Flexible vacation
• Health, Dental, & Vision Insurance
• Hybrid work schedule
• Accelerate your career through exposure to best in class service and security practices and cross-functional talent in a growing SaaS company
• Small enough where you can make a significant impact, big enough to have the support to deliver what you promise

Why join RapidRatings?

Here at RapidRatings we foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and empowered to do their best. We know that bringing together employees with different backgrounds, perspectives and experiences sparks innovation, promotes better decision making, and yields the creative problem solving that’s critical to our long-term success. We offer an attractive benefits package with bonus, flexible work environment, unlimited PTO, and much more. With us, you are not just a number — we value people who are working hard and strive to make a real difference. Join our team to be a part of an industry-changing company and drive your career in the right direction.

Would you like to know more about us and RapidRatings?

Head over to our website: https://www.rapidratings.com.

RapidRatings International Inc. (“RapidRatings”) is proud to be an equal opportunities employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We may access publicly available information as part of RapidRatings review of your application. This online application feature is hosted in the United States by RapidRatings, Inc., and we may process your application and information relating to you in the United States, Ireland and other RapidRatings locations, as we deem appropriate under the circumstances.

If you are interested in this role, please submit your resume in English. We will carefully consider your application during the initial screening and will make decisions based on your experiences and skills. We will contact you if your qualifications meet our requirements and you are selected to continue for the next stage of the recruitment process. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please let us know on your resume.

Protecting your privacy and the security of your data is a top priority for RapidRatings. Please consult our Privacy Notice (https:// https://www.rapidratings.com/privacy-policy) to know more about how we collect, use and transfer the personal data of our candidates.

We wish you every success.