Quality Assurance / Operations Analyst in Burlington, Massachusetts at Aspen Publishing

Aspen Publishing is seeking a Quality Assurance/Operations Analyst to be a part of a growing company. This role is open to Boston-based candidates to work in our Burlington, MA office on a hybrid office/work-from-home schedule. In this hybrid role you will focus on Aspen’s QA and Platform administration across Aspen’s digital products with particular focus on AspenPublishing.com, Aspen Courses (JD-Next), and other customer-facing and internal platforms. You will work closely with the Product, Engineering, and Customer Success teams. We are looking for QA/Ops Analyst who can take our digital products to the next level—is that you?

TITLE: Quality Assurance/Operations Analyst
REPORTS TO: Lead Technical Product Manager
DEPARTMENT: Digital Learning & Engagement
FLSA STATUS: Exempt
LOCATION: Burlington, MA (preferred)
RANGE: $90K (MIN) / $106K (MID) / $120K (MAX)

POSITION SUMMARY: Responsible for hands-on Quality Assurance — regression, automated, and feature testing ahead of releases — with day-to-day Platform Operations, including course setup, catalog and design configuration, and troubleshooting across systems; works closely with Product, Engineering, and Customer Success to ensure releases are reliable, and that platform data and configuration stay accurate and consistent.

KEY RESPONSIBILITIES

Quality Assurance

• Design, build, and maintain automated test suites for core platforms
• Execute regression testing ahead of releases across all platforms
• Conduct functional, feature, and accessibility (consistent with WCAG 2.x) testing for new development, from early builds through release candidates
• Log, track, and help triage defects; verify fixes prior to release sign-off
• Maintain test plans, test case documentation, and a record of known issues per platform
• Flag quality risks or regressions proactively to Product and Engineering ahead of releases

Platform Operations

• Administer course setup and configuration for JD-Next and other course-based products
• Support day-to-day eStore (Shopify) administration, including investigating customer and configuration issues
• Support entitlement and product-variant data entry and consistency in line with Aspen's source-of-truth ownership model
• Troubleshoot operational issues across platforms, escalating to Engineering or vendors as needed
• Coordinate with vendors (e.g., Impelsys, Firebrand) on operational and data issues affecting assigned platforms
• Take on recurring administrative/ops tasks that would otherwise sit with other members the Product/QA team

Other Duties

• Perform other duties as assigned

Qualifications

• Bachelor’s degree and 2+ years of experience in quality assurance, including both manual and automated/regression testing
• Hands-on experience with test automation tools/frameworks (e.g., BugBug, Selenium, Cypress, Playwright, or similar)
• Experience with platform administration or configuration work in an ecommerce, SaaS, or LMS environment; Shopify experience a plus
• Experience with accessibility considerations and WCAG compliance a plus
• Familiarity with UX Design & Figma a plus
• Familiarity with PowerBI a plus
• Comfortable working across multiple systems and platforms simultaneously, with strong attention to detail
• Ability to triage and prioritize independently, escalating appropriately when blocked
• Experience working cross-functionally with Product and Engineering teams
• Excellent written and verbal communication skills
• Background in digital publishing, ed-tech, or higher education preferred, but not required
• Proven ability to manage multiple projects under strict deadlines
• Strong QA skills, including planning, execution, automation, and reporting
• Experience with agile development frameworks and QA methodologies
• Prototyping/wireframing skills preferred
• Willingness to travel domestically occasionally
• Strong organization, planning, and presentation skills
• Proficiency with Microsoft Office (PowerPoint, Outlook, Excel, Word)
• Ability to work quickly and accurately in a fast-paced, changing environment
• Demonstrated ability to work independently and as part of a team
• Ability to work occasional nights and/or weekends when needed

Physical Requirements

• Normal office environment
• Ability to sit for extended periods of time
• Ability to work on computer for extended periods of time
• Ability to listen and speak carefully while interacting with others
• Ability to lift up to 10 pounds occasionally

ABOUT US: Aspen Publishing, a UWorld Company, is a leading provider of educational content and digital learning solutions to law schools in the US and around the world. Aspen provides best-in-class solutions for legal education through authoritative textbooks written by renowned authors and breakthrough products such as Connected eBooks, Connected Quizzing, and PracticePerfect. Our JD-Next Program, which includes an online course and high-stakes law school admissions test delivered multiple times per year, is designed to support aspiring law students through high-quality test preparation and academic resources.

The salary range provided is a good faith estimate representative of all experience levels. Aspen considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

In addition to competitive compensation, we offer a wide array of benefits including your choice of health and dental plans, generous paid time off and holidays, 401k with employer match, and an array of voluntary programs to cover all of life’s eventualities, from accidents to critical illness and pet insurance.

EOE disability/veteran

#LI-Hybrid