Sales Development Representative - Insurance Agency in OAK PARK, Illinois at Jeffrey Hines State Farm

We are seeking a motivated, competitive, and customer-focused Sales Development Representative (SDR) to join our growing insurance agency team. This position is ideal for someone who enjoys connecting with people, developing relationships, identifying customer needs, and working toward measurable sales goals.

As a Sales Development Representative, you will help generate new business by contacting prospective customers, following up on leads, identifying insurance needs, and creating opportunities for our licensed sales team. Depending on licensing and experience, you may also assist customers with insurance quotes and product recommendations.

This is a performance-driven position with opportunities to earn additional income through commissions and bonuses while developing valuable sales and insurance-industry experience.

• Contact prospective customers through outbound phone calls, text messages, email, referrals, and lead follow-up.
• Respond promptly to new leads and maintain consistent follow-up throughout the sales process.
• Build rapport with prospective customers and identify their insurance and financial protection needs.
• Schedule qualified appointments and create sales opportunities.
• Assist with generating quotes and presenting insurance options when appropriately licensed.
• Identify opportunities to help customers with multiple insurance needs, including auto, homeowners, renters, life, and other available products.
• Educate customers on the importance of protecting their income, family, property, and financial future.
• Maintain accurate documentation of customer conversations, leads, appointments, and follow-up activities.
• Meet established daily, weekly, and monthly activity and production goals.
• Participate in sales meetings, coaching sessions, role-playing, and ongoing training.
• Develop a strong understanding of agency products, sales processes, systems, and customer service standards.
• Work collaboratively with the sales and service teams to provide an excellent customer experience.

The ideal candidate is:

• Highly motivated and goal-oriented.
• Comfortable making outbound calls and speaking with new people.
• Confident, professional, and personable.
• Coachable and willing to learn.
• Organized and able to manage multiple leads and follow-up activities.
• Persistent without sacrificing professionalism or customer experience.
• Comfortable working in a performance-based environment.
• Able to communicate clearly by phone, email, text, and in person.
• Interested in developing a long-term career in sales, insurance, or financial services.

Previous sales, customer service, call center, retail, hospitality, or insurance experience is helpful but not required for the right candidate.

Candidates may be required to obtain applicable Property & Casualty and/or Life & Health insurance licenses based on the responsibilities of the position. Licensing requirements and expectations will be discussed during the interview process.

New team members will receive training and coaching focused on:

• Insurance products and coverage fundamentals
• Prospecting and lead management
• Customer needs discovery
• Phone and communication skills
• Quote preparation and presentation
• Objection handling
• Follow-up strategies
• Cross-selling and relationship development
• Sales goals and performance management

Our goal is to develop team members who can confidently communicate with customers, identify protection needs, and build lasting customer relationships.

Full-Time | Monday–Friday

Additional schedule expectations may apply based on agency needs, customer appointments, training, and sales activities.

Successful Sales Development Representatives may have opportunities to advance into positions with greater sales responsibility, account management, leadership, and other career opportunities within the insurance industry.

We are looking for someone who wants more than just a job. We want someone who is willing to learn, accepts coaching, follows through on commitments, enjoys competing against goals, and takes pride in helping customers protect what matters most to them.

If you are motivated by growth, achievement, income potential, and helping people, we encourage you to apply.