Assistant General Manager in Jekyll Island, Georgia at DataDeletionTarget

Position: Assistant General Manager

Reports To: General Manager

Summary of Position

The Assistant General will serve as a key point of contact for both hotel guests and associates while supporting all departments. They will serve as a role model for Buckhead America’s culture and will work in a hands-on capacity to maximize efficiency and profitability while creating a positive work environment that results in exceptional guest and associate experiences.

General Responsibilities

• Have an in depth understanding of and effectively execute and monitor the results of all Buckhead America’s
• Operations, People and Culture, Accounting, Sales and Marketing, Revenue Management and Food and Beverage procedures and policies.
• Have an in depth understanding of all Franchise standards, requirements, and changes.
• Directly manage, supervise, motivate, mentor, coach and counsel all Guest Services, Maintenance, Housekeeping and Food & Beverage Associates.
• Serve as a support resource for associates in all departments.
• Ensure effective communication and collaboration between all hotel departments.
• Monitor and ensure completion of daily, weekly, and monthly activities in all supported departments.
• Consistently monitor and control expenses of all departments.
• Ensure exceptional guest and associates experiences are delivered consistently and effectively.
• Be a Brand Champion for the hotel.
• Be a Culture Ambassador for the hotel.
• Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.

Specific Responsibilities

• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote
• collaboration, nurture a positive, professional work environment, and adhere to Operating Procedures.
• Ensure all standards, policies, procedures, and guidelines within Buckhead America’s Operations Department are
• compliant.
• Conduct daily property walks and quality checks to drive exceptional service and guest satisfaction at all points of
• contact, to include Guest Services, Food & Beverage and Facilities.
• Conduct guest room inspections to drive exceptional quality and guest satisfaction.
• Directly manage all aspects of Buckhead America Hospitality and Franchise Preventative Maintenance Programs, in
• collaboration with the Housekeeping Manager
• Maintain a high personal visibility throughout the property.
• Directly manage all hotel administrative processes such as inventory, staffing, training, and budgeting/finance to ensure
• proper planning and organization.
• Maximize profitability across all departments by contributing to, supporting, and implementing Buckhead America’s
• business strategies.
• Ensure quality of product is maintained per Buckhead America’s minimum standards.
• Ensure high level guest and associate experience is maintained per Buckhead America’s standards
• Be proficient on the use of the property management system, credit card processing, and point of sale equipment to
• use and provide training.
• Make recommendations and implement changes to meet and exceed company objectives.
• Provide support to the sales team, take an active role in the preparation and implementation of the hotel’s annual
• Marketing plan to capitalize on all revenue opportunities.
• Gain and maintain excellent knowledge of local competition and general industry trends.
• Stay updated on Brand requirements, standards, and changes.
• Directly manage all Franchise loyalty program procedures to ensure standards are met.
• Ensure all Brand scores are meeting and/or exceeding Buckhead America’s minimum standards.
• Directly manage all accounts receivables processes to ensure timely payments are received.
• Directly manage all accounts payable processes to ensure timely payments are made.
• Complete bank deposits, audit cash banks and perform other accounting-related functions.
• Hire, train, motivate and coach team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
• Directly manage all onboarding and training for new associates per Buckhead America Standards.
• Ensure all associates are trained on emergency and security procedures and policies.
• Monitor and evaluate associate time keeping including associate scheduling, reviewing punches, approving weekly time sheets and daily labor monitoring to Buckhead America’s labor standards.
• Provide continuous feedback and/or recognition to all direct reports.
• Fully understand and perform all duties of Housekeeping Positions, Guest Services, and F&B.
• Other tasks, projects and duties when needed, as assigned by the General Manager

Optimum Attributes:

• Willing to take responsibility and accountability for the team.
• Strong attention to detail & ability to multitask.
• Epitomize professionalism.
• Determined and motivated to meet and exceed expectations.
• Reliable, responsible, and dependable
• Highly developed verbal and written communication skills
• Motivating team player
• Active & attentive listener
• Open with praise; discreet with criticism.
• Emphatic and tolerant
• Consistent and influential
• Rational, prudent, and practical

Performance Standards:

• TBD

Requirements

• Has a minimum three (3) years of hotel management experience.
• Experience with ONQ PMS System required.
• Effective verbal and written communication skills in English.
• Willing and able to sign Buckhead America Hospitality non-disclosure and non-compete agreements.
• Willing to work weekends and holidays based on business needs.
• Possess an in-depth understanding of tools, spreadsheets, and methods for analyzing data.
• Experience in journal entries, accruals, profit and loss statements and general ledgers
• Ability to deal effectively with a diversity of individuals at all organizational levels.