Housekeeper/Maintenance Support in Alpharetta, Georgia at Mansions Management Company

Housekeeper / Maintenance Support

Position Summary

The Housekeeper / Maintenance Support team member is an important representative of Mansions Senior Living and plays a vital role in maintaining a clean, safe, comfortable, and welcoming environment for residents, families, visitors, and team members.

The primary responsibility of this position is housekeeping. The employee is responsible for maintaining resident apartments, common areas, offices, and community spaces according to established company standards.

In addition to housekeeping responsibilities, this position provides maintenance support as needed. Maintenance responsibilities may include routine repairs, preventative maintenance, apartment make-ready tasks, grounds upkeep, and other basic maintenance duties within the employee's skills and abilities. More complex repairs or work requiring specialized expertise will be referred to the appropriate maintenance personnel, contractor, or supervisor.

This position involves regular interaction with residents and the public and requires professionalism, courtesy, compassion, reliability, attention to detail, and a commitment to excellent customer service.

Reports To: Executive Director / Assigned Supervisor
Supervisory Responsibilities: No
FLSA Status: Non-Exempt
Employment Status: Full-Time

Essential Responsibilities

I. Housekeeping Operations – Primary Responsibility

• Complete assigned housekeeping tasks within established timelines and quality standards.
• Maintain clean, sanitary, safe, and attractive resident and community areas.
• Perform routine housekeeping services in occupied resident apartments, including:
  • Sweeping and mopping floors
  • Vacuuming
  • Dusting surfaces
  • Changing linens and making beds
  • Cleaning kitchens and bathrooms
  • General apartment upkeep
• Clean vacant apartments and assist with preparing units for new resident move-ins.
• Clean carpets and perform floor care tasks as assigned.
• Maintain cleanliness of community areas, including:
  • Offices
  • Break rooms
  • Resident common areas
  • Hallways
  • Lobbies
  • Lounges
  • Entrances and exits
  • Public restrooms
  • Elevators
  • Stairwells
  • Breezeways
  • Other shared spaces
• Maintain attention to detail and ensure areas are presented in a clean, orderly, and welcoming manner.
• Properly use, clean, and maintain housekeeping equipment and supplies.
• Report supply needs, damaged equipment, safety concerns, and maintenance issues to the appropriate supervisor.
• Assist with special cleaning projects and community events as assigned.

II. Maintenance Support – As Needed

Maintenance responsibilities are secondary to the employee's housekeeping responsibilities and will be performed as assigned based on community needs, employee qualifications, and available work time.

• Respond to basic maintenance needs and work orders when assigned.
• Perform routine inspections and report maintenance concerns or potential problems.
• Complete basic repairs and maintenance tasks within the employee's training, knowledge, and abilities.
• Assist with apartment turnover and make-ready activities, including:
  • Minor drywall repairs
  • Touch-up painting
  • Changing locks or hardware
  • Basic appliance checks
  • Replacing light bulbs and basic fixtures when appropriate
  • General apartment preparation
• Perform basic plumbing tasks, such as unclogging drains and addressing minor fixture issues, when properly trained and qualified.
• Perform basic electrical tasks, such as replacing light bulbs, switches, or other components when appropriate and permitted.
• Assist with basic appliance maintenance and troubleshooting.
• Perform basic HVAC-related tasks, including changing filters and reporting system concerns.
• Assist with preventative maintenance activities.
• Perform minor repairs to walls, doors, cabinets, fixtures, and other community property.
• Assist with grounds and exterior upkeep, including:
  • Sweeping and raking
  • Weed removal
  • Parking lot cleanup
  • Light landscaping
  • Exterior appearance
  • Replacement of exterior light bulbs
• Assist with maintaining vacant apartments, common areas, and other community spaces when maintenance support is needed.
• Promptly report maintenance issues that require specialized knowledge, licensing, equipment, or outside service.
• Maintain accurate communication regarding completed maintenance tasks and unresolved issues.
• Use hand tools, power tools, ladders, and equipment safely and only when properly trained and authorized.

The employee is not expected to perform work beyond their training, qualifications, or established company procedures. Complex, hazardous, licensed, or specialized repairs will be escalated to the Executive Director, designated maintenance personnel, or an approved contractor.

III. Resident Service & Customer Relations

• Provide professional, respectful, and courteous service to residents, families, visitors, vendors, coworkers, and supervisors.
• Maintain a positive attitude and promote a welcoming community environment.
• Respect resident privacy, personal belongings, and living spaces.
• Demonstrate compassion and patience when interacting with residents.
• Greet residents and guests warmly and professionally.
• Communicate appropriately with residents regarding housekeeping or maintenance needs.
• Maintain professionalism while working in resident apartments, including apartments with pets.
• Promote a positive image of Mansions Senior Living through dependable and courteous service.

IV. Safety & Compliance

• Follow all company safety procedures, housekeeping standards, maintenance procedures, and emergency procedures.
• Maintain knowledge of community policies, safety expectations, and company procedures.
• Use cleaning products, tools, equipment, and supplies safely and according to instructions.
• Properly use personal protective equipment when required.
• Immediately report unsafe conditions, hazards, property damage, maintenance concerns, or unusual conditions to the appropriate supervisor.
• Maintain confidentiality and respect resident information and privacy.
• Follow proper procedures when working around residents, visitors, pets, chemicals, tools, and equipment.

Preferred Qualifications

• Previous housekeeping, hospitality, hotel, healthcare, senior living, residential cleaning, property management, or maintenance experience preferred.
• Basic experience with general maintenance, repairs, painting, plumbing, electrical, appliances, or building upkeep preferred.
• Experience working in a customer service environment preferred.
• Knowledge of proper cleaning procedures and sanitation standards preferred.
• Basic mechanical aptitude and problem-solving skills preferred.

Required Skills

• Strong attention to detail.
• Ability to follow verbal and written instructions.
• Ability to work independently and manage assigned tasks.
• Ability to prioritize housekeeping and maintenance responsibilities appropriately.
• Ability to safely operate housekeeping equipment and basic maintenance tools.
• Ability to recognize and report maintenance, safety, and environmental concerns.
• Ability to communicate politely and professionally with residents, visitors, coworkers, supervisors, and vendors.
• Dependable, reliable, and punctual.
• Ability to maintain a positive and professional attitude.
• Strong customer service skills.
• Positive "can-do" attitude.

Job Requirements

• Full-time position requiring approximately 40 hours per week.
• Housekeeping duties are the primary responsibility of the position. Maintenance duties will be performed as needed based on community operations and staffing needs.
• Must successfully complete a comprehensive criminal background screening and pre-employment drug testing as required by company policy and applicable law.
• Must provide documentation establishing eligibility to work in the United States.
• Must maintain reliable transportation, dependable attendance, and punctuality.
• Must be willing to travel to other Mansions Senior Living communities when needed for emergencies or operational support.
• Must be available for occasional additional responsibilities, including evenings, weekends, or emergency community needs, when assigned.
• Must maintain a professional appearance and represent Mansions Senior Living positively.
• Must maintain knowledge of community policies, safety procedures, emergency procedures, and company expectations.

Professional Appearance

• Mansions Senior Living shirt or approved company attire.
• Clean jeans without holes, tears, or excessive wear.
• Closed-toe shoes.
• Required name badge while working.

Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Ability to stand, walk, bend, kneel, reach, push, pull, and move throughout the workday.
• Ability to perform repetitive cleaning motions.
• Ability to climb stairs and use ladders safely when required.
• Ability to lift, carry, push, and pull up to 50 pounds, with or without reasonable accommodation.
• Ability to use housekeeping equipment, hand tools, power tools, ladders, and maintenance equipment safely when properly trained.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to work in resident apartments, common areas, mechanical areas, vacant apartments, and community grounds.
• Ability to work around pets located within resident apartments.

Compensation & Benefits

• Hourly, non-exempt position eligible for overtime in accordance with applicable law.
• Vacation and Sick Leave eligibility after 90 days of employment, in accordance with company policy.
• Employer-matched retirement plan.
• Health insurance options available for eligible full-time employees.

Perks

• Access to your wages ahead of payday with ZayZoon!
• Mansions pays 80% of employee only health insurance
• Dental, Vision and other Voluntary benefits offered
• Retirement plan with company match

Equal Employment Opportunity

Mansions Senior Living is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

It's always a great day at The Mansions!