Payment Operations Specialist in Janesville, Wisconsin at Blackhawk Community Credit Union

Job Classification: Full Time

FLSA Status: Exempt

Department: Payment Systems

Reports To: Payment Systems Manager

Senior Leader: Chief Operating Officer

Job Overview

The Payment Operations Specialist provides responsible and consistent service to the credit union’s internal and external members. Effectively assists our member-facing team to deliver exceptional service to our members. This role supports the payment systems department by seeking opportunities to improve processes, reduce risk, and deliver value to members through electronic payment processing and digital banking. The role is responsible for ensuring programs run optimally and progress with technology and innovation.

The responsibilities noted below are not to be considered an all-inclusive listing of duties. You may perform other duties assigned, cover absences, or balance the workload.

Major Tasks, Responsibilities and Key Accountabilities

Supports all aspects of Digital Banking, ACH, Share Draft, Payroll, Bill Pay, Wire Transfers, Mobile/Remote Deposit, Business Payment Services, new products/services.Payment Systems job duties, include but are not limited to:
ACH exception processing, ACH daily balancing, ACH returns, DNE reports and returns, corporate and government reclamations, process internal ACH postings, external transfer ACH originationPerform manual postings for account changes and draft adjustments, processing of WSUPP and WSUD forms, ACH and check stop payment requests Manage payroll and transfer forms, loan payment option forms, ATM activity, internal member request casesManage wire transfer agreements, initiate outgoing domestic and foreign wire transfers, and process incoming wire transfersManage daily check inclearings, returned deposit checks, mobile deposit, remote deposit now and mobile remote deposit captureProcess daily bill Pay exceptions Research and report transactions that fall outside of expectations and regular conduct
Knowledge in digital banking products and services.Assist in training and providing support to employees and members on products & services related to the payment systems and digital banking department.Work on special assignments as directed by the payment systems manager, assistant manager or director.Review payment services activity daily for potential fraud activity and report those findings to the appropriate department(s).Works with daily/weekly/monthly reconciliation of internal general ledger and checking accounts that relate to the payment systems department.Continuously evaluate and research the requirements and efficiency of the tasks assigned to the role.Maintains an advanced level of familiarity and understanding of all Digital Banking, Payment Systems and Cash Management and adheres to all Compliance, Processes and Procedures according to laws and regulations, such as: Reg E, Reg J, Reg CC, UDAAP, Reg Z, 31 CFR 210, Green Book, NACHA Rules, OFAC, UCC 3, 4 & 4A, BSA/AMLProvides project support; assists with research, testing, installation and troubleshooting of new and existing products and services.Work with IT and outside vendors to troubleshoot and resolve system errors.Participates in ongoing education and required training sessions.Performs other duties as requested by the manager, assistant manager or director of the area.Follows Processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA) Anti-Money Laundering (AML), and Combating the Financing of Terrorism (CFT). Complete required, annual AML/CFT training to ensure you understand your responsibilities that apply to AML/CFT, including: IP (Customer Identification Program)
CDD (Customer Due Diligence) Prohibited Account Types SARs (Suspicious Activity Report)OFAC (Office of Foreign Assets Control)