Patient Conversion Specialist in Baltimore, Maryland at MedBridge Healthcare LLC

Patient Conversion Specialist (Sleep Health) – Baltimore, MD

Pivotal Health | Full-Time | Onsite

Schedule: Monday–Friday

Shifts: 11:30 AM–8:00 PM

Step Into a Sales Role That Actually Makes a Difference

If you’re coming from medical scheduling, retail sales, hospitality, or call center sales and love connecting with people, closing the deal, and driving results—this is your next move.

At Pivotal Health, you’ll use your sales skills to help patients take action on their health. This isn’t cold selling—every patient you speak with has already been referred. Your role is to build trust, handle objections, and guide them to say “yes” to improving their sleep and overall well-being.

What You’ll Do

Handle inbound and outbound calls with patients who have been referred for home sleep testingQuickly build rapport and create a positive, engaging experienceBreak down the testing process, equipment, and insurance in clear, simple termsHandle objections with confidence and close patients on moving forwardCollect any required upfront paymentsDocument interactions and outcomes in CRM systemsPartner with internal teams to ensure a smooth, high-quality patient experienceWho You Are

A natural sales professional who knows how to connect, influence, and closeBackground in retail sales, hospitality, restaurant service, or inside salesComfortable educating patients, asking for commitment, and overcoming objectionsHigh-energy, goal-oriented, and motivated by hitting targetsStrong communicator who follows through and stays organizedAble to work independently in a fast-paced environmentWhat You Bring

High school diploma or equivalent1-2 years sales or customer-facing experience (retail, restaurant, hospitality, or call center preferred)A customer-first mindset with a passion for helping peopleWhat We Offer

Medical, dental, and vision insuranceGenerous PTO and paid holidays401(k) with employer matchCompany-paid life insuranceEmployee Assistance ProgramConsistent Monday–Friday schedule (no weekends!)Company-provided equipmentOpportunity to grow with a national leader in sleep health servicesWhy Join Pivotal Health?

Turn your sales skills into a meaningful, healthcare-focused careerSupportive, team-driven cultureWork-life balance with a predictable scheduleMake a real impact on patients’ lives while achieving personal success

Equal Opportunity & Compliance Statements

· STATEMENT OF POLICY: Pivotal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

· AFFIRMATIVE ACTION PLAN (AAP): The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.

· REASONABLE ACCOMMODATION: Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at (864) 272-1843 or TTY 711 (Relay).

· EMPLOYMENT ELIGIBILITY: This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.