Sr Case Manager at Chicanos Por La Causa – Phoenix, Arizona

This is an in office position.

OBJECTIVE AND POSITION SUMMARY

Promote CPLC with their mission and programs throughout the State as required and/or requested. This position is responsible for coordinating supportive services and follow-up/retention services. Communicating regularly with educators, mentors, other professionals, generating reports, producing and maintaining comprehensive online, and/or physical case files. This position may also reach out to employers to set up company tours, job shadowing opportunities, coordinate with guest speakers/presenters, and invite employers to job fairs.

SUPERVISORY RESPONSIBILITIES:

• Provide support, coordination, and supervision of program participants
• Responsible for outreach and recruitment, coaching of the program participant plan, providing occupational and skills training, coordinating services provided by Adult Basic Education providers, other educators as part of the Youth program requirements
• Strong leadership skills

SPECIALIZATIONS

N/A

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

• Maintain relations with funders
• Use written and oral communication skills
• Read and interpret data, information, and documents
• Analyze and solve non-routine and complex office administrative problems
• Learn and apply new information or skills
• Perform highly detailed work on multiple concurrent tasks
• Interact with managers, staff, customers, the public, and others encountered in the course of work
• Build and maintain working relations with community organizations, city, state, county, and federal agencies
• Assist in the coordination and development of program components
• Develop workable partnerships with opportunity youth and educational organizations where necessary
• Complete Quarterly Performance Reports and Annual reports before reporting deadlines
• Assist in involving the youth policy committee in program planning and operational decision making
• Develop and maintain an ongoing working relationship with the National Youth Office
• Collect data for any ongoing evaluation effort
• Assist in organization and coordination work of broad-based coalition supportive of Youth goals
• Recruit and manage Youth program participants
• Generate public interest in CPLC Workforce Solutions Programs, plans and implements outreach activities, and promotional campaigns
• Interview and conduct intake assessment including TABE assessment and collecting appropriate documents to complete enrollment requirements
• Coach participants in completing a participant plan that address barriers, implement education, employment, development, and training goals
• Meet monthly 1-on-1 with participants to support and update participant plan as necessary
• Update case notes & files per contractual and CPLC’s requirements
• Facilitate co-enrollment of participants with other workforce and social services programs
• Provide follow-up services after exit per program requirements
• Provides emergency assistance, crisis intervention, and referrals
• Develop and maintain working relationships with educational and community partners to establish referral networks
• Attend all organizational, departmental, contractual program meetings, trainings and events
• May perform other duties as assigned

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education /Background:

• Training and experience equivalent to a Bachelor’s Degree in Social Sciences, planning, management, or related field and work experience preferably in youth services or affordable housing
• At least three year’s successful management or planning experience in a community-based setting preferred
• Two years or more of case management preferred
• Demonstrated skill in fundraising and/or program development
• Experience in working independently with excellent written and oral communication skills, public speaking, problem-solving, analytical skills, multi-tasking, organizational skills, leadership, and time management
• Must be capable of working with diverse cultural populations
• Leadership style which promotes teamwork and participation by staff at all levels
• Ability to manage time well to respond to tight deadlines
• Maintain Youth USA Affiliation and corresponding reporting required by DOL
• Must be able to travel to different locations throughout the state of Arizona
• Must have access to reliable transportation, valid driver’s license, and automobile insurance as required and be insurable under the company policy
• Have the cultural competency to engage effectively with the youth and their families
• Lead with vulnerability to cultivate trust
• See participants as the future of our city, state, and our nation