FRONT OFFICE in Ft. Myers, Florida at Joint Implant Surgeons of Florida

Joint Implant Surgeons of Florida | Fort Myers, FL

Be the First Impression That Makes a Difference.

At Joint Implant Surgeons of Florida, we believe an exceptional patient experience begins the moment someone walks through our doors.

We are a well-established, physician-owned medical practice specializing in Orthopedics, Spine, and Pain Management. We are seeking a professional, friendly, and detail-oriented Front Desk Associate to join our Fort Myers team.

As one of the first and last points of contact for our patients, you will play an important role in creating a welcoming environment while ensuring accurate patient registration, efficient check-in and check-out, and a smooth patient experience.

The ideal candidate is personable, organized, dependable, and comfortable working in a fast-paced medical office where attention to detail and teamwork are essential.

Patient Experience & Check-In/Check-Out

• Greet patients and visitors in a friendly, professional, and welcoming manner.
• Complete patient check-in and check-out processes accurately and efficiently.
• Assist patients with completing required intake and registration paperwork through our electronic iPad system.
• Review completed intake forms and ensure required patient information is accurately updated in the electronic health record.
• Collect copayments, deductibles, and outstanding patient balances at the time of service.
• Assist patients with the check-out process and provide appropriate information regarding next steps as directed by the clinical team.
• Direct patients to the appropriate clinical areas and assist with general registration questions.
• Address patient concerns professionally and involve appropriate team members when additional assistance is needed.

Patient Registration & Documentation

• Verify and update patient demographic information, including contact information and emergency contacts.
• Review and update insurance information, including scanning and uploading current insurance cards.
• Obtain and maintain accurate patient identification documents within the electronic health record.
• Collect FMLA and other required patient forms and route them to the appropriate department for processing.
• Ensure required registration forms, acknowledgments, and patient documents are completed and properly maintained.
• Maintain patient confidentiality and ensure compliance with HIPAA requirements.

Front Office Operations & Team Support

• Work closely with clinical and administrative teams to maintain efficient patient flow.
• Communicate patient arrival and check-out status to appropriate team members.
• Identify missing or incomplete patient information and take appropriate steps to resolve discrepancies.
• Maintain an organized, clean, and professional front desk and waiting area.
• Support fellow front desk team members during busy periods to ensure timely patient service.
• Assist with additional front office administrative responsibilities as needed.

At Joint Implant Surgeons of Florida, we believe that every team member plays an important role in delivering an exceptional patient experience.

We offer:

• A collaborative and supportive work environment
• A consistent weekday schedule
• Competitive compensation based on experience
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with employer matching
• Opportunities for professional growth

Our team values Professionalism, Teamwork, Attitude, Accuracy, and Productivity.

We are looking for someone who takes pride in their work, enjoys interacting with patients, and understands the importance of creating a positive first and lasting impression.

If you are organized, personable, and committed to providing excellent service, we encourage you to apply.

Join Joint Implant Surgeons of Florida and help us make every patient interaction a positive one

• High school diploma or equivalent.
• Strong customer service skills with a friendly, professional demeanor.
• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and commitment to accuracy.
• Ability to multitask and remain organized in a fast-paced environment.
• Comfortable using computers, electronic forms, and medical office technology.
• Ability to handle financial transactions accurately and professionally.
• Dependable, punctual, and able to work effectively as part of a team.
• Ability to maintain patient confidentiality and follow HIPAA regulations.

• Previous experience in a medical office, healthcare front desk, or patient registration position.
• Familiarity with health insurance plans, copayments, deductibles, and patient financial responsibility.
• Experience using electronic health record systems.
• Experience with electronic patient registration and intake systems.