Support Services Supervisor / QIDP / QDDP in Indianapolis, Indiana at AccessAbilities, Inc.

Are you a proactive leader who thrives on building programs, supporting teams, and improving the lives of individuals with disabilities? Do you enjoy problem-solving, taking initiative, and growing services in a meaningful way? If so, we want to meet you!

We are seeking a Support Services Supervisor to join our team and oversee a diverse caseload of Waiver services in the south Indianapolis/Greenwood area. This position will also oversee caseloads in other areas of the state virtually. The Support Services Supervisor will start part-time and move into a full-time role once the caseload is maximized.

We’re looking for someone with flexible availability who is excited to meet our individuals where they are. While standard daytime hours make up much of the role, this position also includes evening meetings and shifts, as well as periodic weekend events (such as job and resource fairs) to best support the individuals and communities we serve.

What You’ll Do
As a Support Services Supervisor, you will play a key role in delivering and ensuring high-quality, person-centered services while supporting and supervising the staff who deliver care. This position oversees multiple service lines, including:
-Residential services
-Personal Assistance and Care (PAC)
-Respite services
-Career Exploration
-Extended Services (job coaching)
-Day Habilitation Individual Services (DHI)

You will:
-Oversee service delivery and ensure compliance with waiver and regulatory requirements
-Supervise, support, and coach Direct Support Professionals
-Manage employee scheduling and ensure adequate staffing coverage
-Collaborate with Individualized Support Teams (IST), families, and community partners
-Identify opportunities to improve and grow services
-Address challenges proactively and implement solutions that support individual success
-Maintain accurate documentation and oversight of individual services

What We’re Looking For
-Medicaid Waiver knowledge
-Experience supervising employees and managing schedules
-Strong organizational and communication skills
-Ability to problem-solve and make sound decisions in a fast-paced environment
-A growth-minded approach with a desire to build and improve services
-Commitment to person-centered, high-quality care
-Adept at technology, including Microsoft Suite and Outlook, documentation and time keeping applications, online portals, and other job required technology

Our Core Values
We are looking for someone who embodies our core values:
-Proactive – takes initiative and anticipates needs
-Driven – motivated to deliver quality and achieve results
-Growth-Minded – open to learning, innovation, and service expansion
-Problem Solver – approaches challenges with solutions in mind

Why Join Us?
-Opportunity to make a meaningful impact in the lives of individuals and families
-Room to grow professionally
-Collaborative, mission-driven company
-Competitive compensation and benefits
-Paid Time Off (PTO)
-Dental, Vision, 401(k) with match, Life Insurance, Critical Illness, and Long-Term and Short-Term Disability Insurance (based upon status)

Equal Opportunity Employer:
We are committed to providing equal employment opportunities and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.