Care Coordinator (REACH) at Wisconsin Community Services – Milwaukee, Wisconsin

Position Summary: Care Coordinators are responsible for providing intensive, individualized care coordination to support individuals—children, adolescents, youth, and adults—through their recovery and wellness journey. They work directly with individuals, families, service providers, and multidisciplinary teams to develop and implement personalized recovery plans tailored to each person’s unique needs.

Essential Functions:
· Build trusting and respectful relationships with individuals, meeting them where they are emotionally and physically.

· Utilize a trauma informed approach when coordinating supports and services.

· Collaborate with individuals, their natural supports, community resources, and the recovery team to develop, implement, and regularly update individualized recovery treatment plans.

· Serve as a liaison with service providers, including therapists, healthcare professionals, and case managers, to ensure coordinated care and quality service delivery. Care Coordinator are responsible completing and sending referrals for services.

· Monitor progress towards individuals self-identified goals, provide supportive coaching, psychosocial rehabilitation, and symptom management.

· Maintain regular communication with individuals through in-person visits, phone calls, and follow-ups.

· Ensure individuals have access to transportation to program-related appointments.

· Advocate for timely and appropriate supports while empowering individuals to build on their strengths.

· Respond empathetically and professionally to crises and setbacks.

· Document all interactions and update accurately, in compliance with agency and regulatory standards.

· Complete all county and agency-required trainings.