Maternal Health Care Coordinator in Milwaukee, Wisconsin at Wisconsin Community Services

Job Summary

WCS’ Maternal Health Care Coordinator is responsible for providing intensive, individualized care coordination to support pregnant and/or postpartum women through their recovery and wellness journey. They work directly with women, families, WCS’ Maternal Health Peer Specialist, other service providers, and multidisciplinary teams to develop and implement personalized recovery plans tailored to everyone’s unique needs.

Essential Duties and Responsibilities

• The Maternal Health Care Coordinator provides one-on-one support to pregnant women and new mothers experiencing substance use and other life challenges.
• Build trusting and respectful relationships with individuals, meeting them where they are emotionally and physically.
• Utilize a trauma informed approach when coordinating supports and services.
• Collaborate with individuals, their natural supports, community resources, and the recovery team to develop, implement, and regularly update individualized recovery treatment plans.
• Serve as a liaison with service providers, including therapists, healthcare professionals, and case managers, to ensure coordinated care and quality service delivery. Care Coordinator are responsible completing and sending referrals for services.
• Monitor progress towards individuals self-identified goals, provide supportive coaching, psychosocial rehabilitation, and symptom management.
• Maintain regular communication with individuals through in-person visits, phone calls, and follow-ups.
• Ensure individuals have access to transportation to program-related appointments, including providing 1:1 transportation when needed.
• Advocate for timely and appropriate supports while empowering individuals to build on their strengths.
• Respond empathetically and professionally to crises and setbacks.
• Coordinate comprehensive care by addressing treatment, medical, dental, housing, legal, financial, benefits, clothing, food, social, and other identified needs.
• Maintain the Maternal Health Improvement Tracker in collaboration with Assistant Program Director to monitor prenatal and postnatal appointments and service connections for enrolled participants.
• Complete satisfaction surveys and document all interactions, collateral contacts, and care-related activities in the electronic medical record within 24-48 hours.
• Support a collaborative, strengths-based team culture by networking with community providers, maintaining confidentiality, completing required training, and following WCS policies and procedures.