PRODUCTION LEAD - TRAVEL CREW at Quest Events LLC – Austin, Texas

The Production Associate Lead for the Travel Crew is a full-time lead role responsible for executing high-quality event installations and strikes across the United States. This position combines hands-on production work, team leadership, logistics coordination, and customer-facing service.

This role is ideal for individuals who thrive in a fast-paced, physically active environment and enjoy travel, teamwork, and building large-scale events from the ground up. Workdays can be long and schedules may vary week-to-week based on event demands, but the work is highly rewarding and critical to delivering exceptional client experiences.

Benefits

• 401(k) Safe Harbor with 5% employer match
• Medical, dental, vision, life/disability insurance offerings
• PTO and Holiday Pay
• Employee Referral Bonus Program
• Overtime opportunities
• Travel opportunities across the U.S.
• Per diem and/or travel accommodations (if applicable)

Primary Responsibilities

Event Execution & Production

• Lead and actively participate in the set-up and strike of events, including tents and other party rental items
• Ensure all installations meet company quality standards, safety guidelines, and client expectations
• Troubleshoot on-site challenges and adapt quickly to changing conditions (weather, site constraints, timelines)

Travel & Logistics

• Travel extensively to event sites nationwide (multi-day and multi-week trips required)
• Coordinate and execute efficient load-ins and load-outs
• Ensure proper packing, inventory handling, and transportation of equipment
• Work closely with warehouse and logistics teams to ensure job readiness

Team Leadership

• Lead, direct, and support a crew of production associates on-site
• Delegate tasks effectively while maintaining productivity and morale
• Train and mentor team members on proper installation techniques, safety, and company procedures
• Foster a positive, accountable, and team-oriented work environment

Customer Service

• Serve as an on-site representative of the company
• Communicate professionally with clients, vendors, and venue staff
• Ensure customer satisfaction by delivering on scope, timelines, and quality

Required Qualifications

• High school diploma or GED required
• Prior experience in event production, construction, logistics, or a related field preferred
• Previous leadership or crew lead experience strongly preferred

Skills & Abilities

• Strong leadership and team management skills in high-pressure environments
• Ability to manage multiple priorities and adapt to changing jobsite conditions
• Excellent problem-solving and decision-making skills
• Strong communication and customer service abilities
• Basic computer skills (Microsoft Word, Excel, Outlook, and internal systems)
• Ability to perform basic math and measurements (critical for tenting/layout work)

Physical Requirements

• Ability to lift and carry 62+ lbs repeatedly
• Ability to stand, walk, bend, and work for extended periods
• Comfortable working at heights (ladders, lifts) and in outdoor environments
• Ability to work in varying weather conditions (heat, cold, wind, rain)

Certifications & Requirements

• OSHA-10 or OSHA-30 certification (preferred or willingness to obtain)
• Forklift, scissor lift, or boom lift certification (preferred)
• Must be authorized to work in the U.S.

Safety Expectations

• Adhere to all company safety policies and procedures
• Proper use of Personal Protective Equipment (PPE) including: Hard hats, safety vests, gloves, and steel-toe boots
• Follow safe practices for tent installation, rigging, and equipment handling
• Promote a safety-first culture among crew members

Work Environment & Schedule

• Full-time position with variable hours (30–50+ per week) depending on event schedule
• Frequent travel required, including nights, weekends, and holidays
• Workdays may be long and physically demanding
• Work performed both indoors and outdoors at event venues nationwide

What Success Looks Like in This Role

• Events are executed safely, on time, and to high quality standards
• Crew members are productive, engaged, and well-led
• Clients and partners have a positive, professional experience
• Equipment is handled properly and logistics run smoothly
• Challenges are resolved quickly with a solutions-oriented mindset

Ideal Candidate Profile

• Hands-on leader who leads by example
• Comfortable with travel and non-traditional schedules
• Calm under pressure and highly adaptable
• Strong work ethic with a team-first mentality
• Takes pride in building memorable event experiences