Benefits Program Aide I- PT -Seasonal at City of Chesapeake Human Resources – Chesapeake, Virginia

GENERAL DESCRIPTION OF CLASS:
The purpose of the job classification (class) is to perform clerical work involving the determination and re-determination of individuals and families applying for financial, medical, or nutritional assistance under government programs. The job class is responsible for applicant screening, record maintenance, routine clerical tasks, and reporting. The class works according to some procedures; decides how and when to do things under general supervision.

TYPICAL TASKS:
Assist applicants with completion of required forms providing information to determine eligibility for programs and services. Screens applicants, verifying submitted data; prepares eligible cases for transfer. Makes adjustments to client records; monitors payments, reviews contracts and payment histories. Screens telephone calls relating to public assistance and service programs; provides routine information. Runs browsers on a regular basis; purges and thins cases; logs and transfers cases to ongoing worker units or closed files. Prints internal action forms for vault Electronic Benefits Transfer (EBT) cards. Coordinates appeals and fair hearings; retrieves, sends out, and maintains requests from Quality Control. Maintains client records, and prepares routine monthly reports for cases of responsibility. Performs routine office tasks such as typing correspondence, data entry, processing mail, filing, faxing, telephoning, and photocopying. Attends staff meetings and training classes. Performs other related duties as assigned.

Vocational/Educational Requirement: Requires a high school diploma or GED/HSE education.

Experience: In addition to satisfying the vocational/education standards, this class requires a minimum of six months experience in customer service or general clerical work involving contact with the public.

Special Certifications and Licenses: None

Special Requirements: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.