CSR at Optimum Card Solutions LLC – Addison, Illinois

Customer Service Representative (CSR) – Gift Card Manufacturing

We’re looking for a Customer Service Representative to support customers and internal teams throughout the gift card production process. This role manages order entry, artwork/spec verification, communication of timelines, and coordination with production to ensure accurate and on‑time delivery.

Key Responsibilities:

• Customer Communication: Respond to inquiries, provide product knowledge and guidance, communicate proofs/timelines, and resolve issues or billing questions.
• Order Management: Enter and maintain orders, verify artwork and card specs, manage customer-supplied materials, and create purchase orders when needed.
• Production Coordination: Prepare job tickets, relay requirements to manufacturing teams, monitor progress, and ensure delivery time.
• Billing & Administration: Support invoicing, credits, and shipping documentation while maintaining accurate records.
• Cross‑Functional Collaboration: Work closely with interdepartmental teams, contribute positively to team culture, support collective goals, and maintain a professional, collaborative work environment while taking accountability for individual responsibilities.

Required Skills & Qualifications

• Bachelor’s degree
• Strong communication and customer service abilities
• Accuracy in order entry and attention to detail
• Ability to interpret proofs and production specs
• Strong organization, multitasking, and problem‑solving skills

Experience

• Customer service or account management required
• Experience in manufacturing, printing, packaging, or gift card production preferred