Patient Account Representative (31849) in Rocky Hill, Connecticut at GI Alliance

Patient Account Representative (31849)
Job DetailsJob Location: CTGI Central Clinic - Rocky Hill, CT 06067
Position Type: Full Time
Job Shift: Day
Description

Description

Connecticut GI, a division of GI Alliance,is looking for afull-time experienced Patient Accounts Representativeto join our Rocky Hill Care Center!We are the largest gastroenterology practice in the state of Connecticut with over 30 Care Centers and still growing. Our employees are the foundation of our practice and we pride ourselves on the fact that we have been named a TOP WORKPLACE 8 times! Our team of clinical and administrative support staff work collaboratively with our physicians and advanced practitioners to provide our patients with the most comprehensive and compassionate care. Here at CTGI our promise is to treat every patient as if they were a member of our own families, and we are looking for team members who also embody this vision!

A Short List Of Reasons Why You Should Work For CTGI

Selected as a Top Workplace 8 Times

Selected as a Top Workplace 8 Times

Competitive Pay

Competitive Pay

Very Fast-Growing Practice

Very Fast-Growing Practice

Job Summary:

Reporting to the Site Supervisor, the Patient Accounts Billing Specialist will provide support to the Practice by collecting patient payments.

Duties/Responsibilities:

Answer all incoming calls and triage as needed

Answer all incoming calls and triage as needed

Work with other teams to gather information needed to resolve patient questions or concerns

Work with other teams to gather information needed to resolve patient questions or concerns

Initiate calls to collect payments using assigned workqueues

Initiate calls to collect payments using assigned workqueues

Initiate calls to obtain COB information

Initiate calls to obtain COB information

Communicate non-par insurance information as needed

Communicate non-par insurance information as needed

Update insurance/demographic information while on the phone with patient

Update insurance/demographic information while on the phone with patient

Create Self Pay estimates. Mail to patients without MyChart

Create Self Pay estimates. Mail to patients without MyChart

Establish payment arrangements with patients using up to date rates provided by Team Lead, Supervisor or Manager

Establish payment arrangements with patients using up to date rates provided by Team Lead, Supervisor or Manager

Monitor payment plans using workqueues and follow up with patients when payment lapses occur

Monitor payment plans using workqueues and follow up with patients when payment lapses occur

Explain Financial Assistance options to patients. Send out applications when requested.

Explain Financial Assistance options to patients. Send out applications when requested.

Process credit cards payments over the phone and those coming via mail

Process credit cards payments over the phone and those coming via mail

Follow up on probate, estate issues, bankruptcy and other assigned tasks

Follow up on probate, estate issues, bankruptcy and other assigned tasks

Follow established policies, control processes, procedure and guidelines

Follow established policies, control processes, procedure and guidelines

Check email frequently throughout the day to ensure all communications are received

Check email frequently throughout the day to ensure all communications are received

Other duties as assigned

Other duties as assigned

Required Skills/Abilities:

Strong problem-solving skills

Strong problem-solving skills

Possess strong computer skills, including proficiency in Excel

Possess strong computer skills, including proficiency in Excel

Demonstrate excellent oral and written communication skills in order to effectively communicate with patients, physicians, peers, insurance companies and pharmacy personnel

Demonstrate excellent oral and written communication skills in order to effectively communicate with patients, physicians, peers, insurance companies and pharmacy personnel

Have a broad knowledge of medical terminology

Have a broad knowledge of medical terminology

Have the ability to prioritize and multi-task and must be able to function in a fast paced, at times, stressful environment

Have the ability to prioritize and multi-task and must be able to function in a fast paced, at times, stressful environment

Be able to function independently and as part of a team

Be able to function independently and as part of a team

Proficient in EPIC

Proficient in EPIC

Education and Experience:

High school diploma or equivalent

High school diploma or equivalent

At least 2 years related experience required

At least 2 years related experience required

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times

Must be able to lift up to 15 pounds at times

Work Location: Hybrid
Job Type: Full-time
Salary: Range starting from $18.00 per hour, based on experienced
Benefits:

401(k)

401(k)

Dental insurance

Dental insurance

Health insurance

Health insurance

Life insurance

Life insurance

Paid time off

Paid time off

Retirement plan

Retirement plan

Vision insurance

Vision insurance

Schedule:

8 hour shift

8 hour shift

Monday - Friday 8:30am - 5:00pm

Monday - Friday 8:30am - 5:00pm

Qualifications

Qualifications

Qualifications

Excellent written and verbal communication skills

Excellent customer service skills are required

MS Office experience, particularly in MS Word and MS Excel

Ability to type at least 30 wpm

Prior appeals experience electronically and ability to obtain claim status

Ability to multi-task and work in fast-paced environment.

Detail-oriented

Basic understanding of healthcare plans

Be able to read and understand medical benefits.

Other duties as assigned.

Education: High school diploma or equivalent
Experience: 2-4 years of prior customer service and/or collections experience is preferred.
Requirements for Level I Status:

Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.

Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Additional Qualifications: N/A
Performance Requirements:

Excellent communication skills, both written and verbal.

Proficient technical (computer) skills.

Ability to multi-task and prioritize.

Self-motivated with initiative.

Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran