Patient Services Coordinator/Customer Service Coordinator in Westbrook, Connecticut at Physical Therapy & Sports Medicine Centers

Join Our Team as a Patient Services Coordinator in Westbrook, CT!

Are you a motivated, people-oriented individual with a passion for helping others? PTSMC is currently seeking a Part-Time or Full-Time Patient Services Coordinator (PSC) to join our Westbrook clinic. This front desk role is a key position within our team, serving as both the first and last point of contact for patients and visitors.

About the Role
Patient Services Coordinators play a vital role in delivering exceptional customer service and ensuring the smooth operation of front desk and administrative functions. We're looking for someone who brings a friendly and professional demeanor, excellent communication skills, and a commitment to creating positive experiences for every patient.

Key Responsibilities:

Deliver outstanding customer service in a welcoming and professional mannerGreet patients and visitors as they arriveAnswer and route incoming calls appropriatelyAssist patients with completing intake and insurance formsAccurately input patient data into the electronic medical record systemSchedule and confirm appointmentsProcess and collect patient payments

Schedule:
To be determined based on candidate availability. Clinic hours are Monday through Friday, 7:00 AM – 7:00 PM. Ideal candidates will have availability within these hours.

Why Join PTSMC?

PTSMC is a physical therapist-owned, outpatient practice consistently recognized as one of Connecticut’s "Top Workplaces" for 14 years running, and as a Top Workplace USA for 5 years.

Our Mission:
To improve the quality of people’s lives by providing:

Unmatched experiencesClinical excellenceLifelong relationships

Who We Are:
With 37 locations across Connecticut, PTSMC is the largest private-practice physical therapy provider in the state, serving over 35,000 patients annually. Since opening our first clinic in Waterbury in 2000, we’ve grown through a unique partnership model that empowers physical therapists to become clinic owners and leaders.

Our Reputation:
PTSMC has built a strong reputation for excellence in care, with a patient-centered approach focused on helping individuals return to work, sports, and the activities they love following injury, pain, or surgery.

Our Culture – PT for Life:
Our ‘PT for Life’ culture represents our commitment to treating everyone—patients, coworkers, and partners—with compassion, respect, and professionalism. Our work environment is supportive and growth-oriented, as reflected in our “Top Workplace” and “World Class” Net Promoter Score distinctions, as well as our consistent 5-star Google ratings.

Learn more about us:
🌐 www.ptsmc.com
📱 Follow us on Facebook, Instagram, and LinkedIn

Come be a part of something bigger—where clinical excellence meets lifelong relationships!