Coordinator, FCL Special Servicing & Mediation in Moorestown, New Jersey at Freedom Mortgage

Freedom Mortgage
Moorestown, New Jersey, United States of America
Mortgage Servicing
Full time
Remote

Summary:

The Coordinator, Foreclosure Special Servicing and Mediation is responsible for handling probate, second lien foreclosure matters, Statute of Limitation (SOL) reviews, foreclosure mediations, and other foreclosure exception processing as deemed necessary. The coordinator is required to attend foreclosure mediations via telephonic or in person appearance as required across all portfolios and investors. The coordinator is responsible for management of specific account coordination with internal and external stakeholders (including foreclosure counsel, investor and judicial bodies). The coordinator works autonomously, balancing case management deadlines, investor and courtroom requirements in a fast-paced, legal setting. The coordinator handles the review of the mortgage servicing file related to foreclosure, probate or other exception processing, as well as mediating and/or facilitating discussions to explore options for borrowers to avoid foreclosure as part of state specific foreclosure prevention mediation requirements. The coordinator must have knowledge of general and default servicing requirements, regulations and guidelines. The coordinator works closely with attorneys and other internal and external partners to ensure compliance with legal requirements and investor guidelines. The coordinator will review, manage and execute all legal documents related to the probate, foreclosure and/or mediation processing, ensuring accuracy and compliance with relevant regulations and investor guidelines. The coordinator is responsible for making decisions and providing resolutions regarding probate, foreclosure issues, and foreclosure mediations as deemed necessary to minimize risks and mitigate loss within their delegated authority. The coordinator is expected to provide management with status updates and prepare a variety of complex reports to ensure compliance with all agencies, investors, and insurers guidelines.

Essential Job Duties and Responsibilities:

• Manage, research and handle routine probate matters, SOL, second lien foreclosures and foreclosure mediations

• Ensure loans are coded and reporting is accurate.

• Consistent travel required

• Appear in person or telephonically for mediations

• Represent Freedom Mortgage in various probate, second lien and mediations full settlement authority.

• Utilize judicial processes and protocols for state procedures

• Prepare, review and complete overall case analysis and status reports in response to legal matters.

• Interact with judges, court appointed mediators, opposing counsel, borrowers and Freedom retained counsel to resolve delinquencies through loss mitigation, settlements and/or foreclosure management

• Ensure compliance will all state specific foreclosure mediation letters, notices, appearances, and contact requirements.

• Working knowledge of mortgage banking, familiarity with RESPA, FDCPA & federal and state laws

• Manage time reporting, travel scheduling, expense reporting and regular business activities when off-site travel required.

• Maintain, review and manage pipeline with management.

• Maintain, update and manage business records within Tempo, LoanServ, and any other Business Systems as required.

• Manage and ensure timely updates for all case updates, court deadlines, pleadings, response deadlines

• Managing past due and approaching standard foreclosure mediations, including FNMA, GNMA, FHLMC, FHA,VA,USDA & Private Investors

• Follow up on all probate, second lien, mediations, and foreclosure exceptions daily/monthly to ensure investor guidelines and monthly status requirements are within compliance.

• Examine probate, mediation or other foreclosure related expenses as they pertain to investor guidelines/company policy

• Monthly reporting and distribution

• Assist with reviewing state, federal and investor/insurer changes as well as process implementation

• Assist with reviewing and responding to audits

• Ensure accounts are properly documented with actions taken, correspondence, and explanation of controllable vs non controllable delays.

• Knowledgeable in agency, investor or insurer timelines and documents requirements for judicial and non-judicial foreclosures.

• Complete and review reports as required.

• Perform periodic analyses and review of data and investigate questionable items.

• Develop a strong working relationship with network of Servicer Appointed and Designated Counsels

• This position requires 50% travel.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Software Skills:

• Loanserv

• Legal Tracker

• Tempo

• DMM Portal

• Microsoft Word

• Microsoft Excel

• Powerpoint

Education and/or Experience:

• Bachelor’s Degree from a Four (4) year College or University and four (4) to five (5) years related experience and/or training; or equivalent combination of education and experience.

• 7-10 years working knowledge of foreclosure laws and terminology.

• Must have 3+ years of handling depositions and non-Jury Trials.

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem, as well as experience in the financial/mortgage (or job-specific) industry. Problems typically impact multiple departments or specialties. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.