Front Desk/Patient Service Rep in Knoxville, Tennessee at University Physicians' Association

University Physicians Association is seeking qualified applicants for a full-time Front Desk/Patient Service Rep for a busy medical office located within the University of Tennessee Medical Center. This person will assist with check-in/check-out as well as being cross trained for office phones and general clerical duties.

Job duties include

• Greet patients in friendly and timely manner
• Requires good phone etiquette and customer service skills
• Ensure that patients complete necessary forms required for the electronic health record and billing office
• Maintain spreadsheets with patient demographic and insurance information; verifies insurance eligibility and collects co-pays
• Ensures good patient flow through practice by timely processing of patients as they arrive at front office
• Answer patient inquiries regarding patient registration information or billing questions
• Refers patient inquiries regarding medical care or treatment to medical assistant or physician
• Schedules patients with appropriate physician
• Document scanning, faxing, documenting into electronic health record
• Other duties as assigned

• Full-time
• Monday–Friday, 8:00 AM – 4:30 PM
• No evenings or weekends

We value our team members and are proud to offer a comprehensive benefits package, including:

• Generous PTO, Paid Holidays and Sick Leave
• Medical, Dental, and Vision Insurance
• Short-Term & Long-Term Disability
• Life Insurance
• 401(k) with company match and immediate vesting
• And more!

Must have at least 6-months to 1-year of previous medical office experience.