Patient Service Rep / Medical Front Desk at University Physicians' Association – Knoxville, Tennessee

Join Our Well-Established OB/GYN Team as a Patient Service Rep!

We’re a respected and fast-growing obstetrics and gynecology practice looking for a full-time administrative team member who is passionate about patient care. If you’re motivated, detail-oriented, and thrive in a fast-paced environment, this is a great opportunity to build your career alongside supportive providers and staff.

Job Type: Full Time - Monday - Friday 7:30am-4:30PM

Job Location: Knoxville, TN (Main Office Located at UT Medical Center Campus)

We offer a supportive team environment and a full benefits package, including:

• Paid Time Off (PTO), Holiday Pay, & Sick Leave
• Medical, Dental, and Vision Insurance
• Short-Term & Long-Term Disability
• Life Insurance, Critical Illness, Hospital Indemnity Coverage
• 401(k) with company match and immediate vesting
• And more!

As the first point of contact for our patients, you’ll play a key role in creating a positive and welcoming experience. Responsibilities include:

• Greeting patients warmly and checking them in promptly
• Helping patients complete necessary forms for the electronic health record (EHR) and billing
• Updating demographic and insurance information, verifying eligibility, and collecting co-pays
• Ensuring smooth patient flow through efficient front-office processing
• Answering questions related to registration or billing
• Directing medical inquiries to the appropriate clinical staff
• Scheduling patients with the appropriate provider
• Scanning and uploading documents into the EHR
• Performing additional administrative duties as needed

This is a great opportunity for someone who wants to grow their career in healthcare administration and be part of a caring, patient-centered practice.

What We’re Looking For:

• 6 months to 1 year of prior medical office experience
• A positive, professional, and patient-focused attitude
• Strong time-management and organizational skills
• Ability to work well in a fast-paced, team-oriented environment