Senior Director, Program Strategy & Consulting Services in San Antonio, Texas at Morgans Wonderland Management Company

The Senior Director, Program Strategy & Consulting Services is responsible for driving the strategic development, design, and execution of consulting products, service offerings, and learning initiatives that support organizational growth, client success, and operational excellence. This role combines strategic thinking, consulting expertise, program design, and cross-functional leadership to create innovative solutions that strengthen market position, elevate client experiences, and build internal capabilities.

The ideal candidate is a collaborative and forward-thinking leader with experience in consulting strategy, program development, learning and development, stakeholder engagement, and process improvement.

Key Responsibilities

Product & Service Strategy

• Lead the development and evolution of consulting products, service offerings, and strategic initiatives aligned with organizational goals and market opportunities.
• Identify emerging trends, client needs, and industry best practices to drive innovation and continuous improvement.
• Develop scalable frameworks, methodologies, and tools that enhance consulting effectiveness and client outcomes.
• Collaborate with leadership to define strategic priorities, growth opportunities, and service expansion initiatives.
• Evaluate program performance and recommend enhancements to improve impact, efficiency, and client satisfaction.

Consulting Process Development

• Design, implement, and refine consulting processes, delivery models, and engagement standards.
• Establish consistent methodologies, templates, and quality assurance practices across consulting engagements.
• Support project planning, implementation, and execution to ensure alignment with organizational objectives and client expectations.
• Partner with internal teams to improve operational workflows, communication practices, and knowledge-sharing systems.
• Develop metrics and reporting structures to measure consulting effectiveness and program success.

Learning & Development Initiatives

• Lead the creation and execution of leadership development, training, and educational initiatives for internal teams and external clients.
• Design engaging learning experiences including workshops, retreats, seminars, facilitator guides, and digital learning content.
• Facilitate strategic planning sessions, leadership development programs, and organizational learning experiences.
• Assess learning needs and develop customized curriculum and development pathways.
• Support a culture of continuous learning, innovation, inclusion, and professional growth.

Client & Stakeholder Engagement

• Serve as a trusted advisor and strategic partner to clients, leadership teams, and stakeholders.
• Build and maintain strong client relationships through exceptional communication, collaboration, and service delivery.
• Facilitate discovery sessions, strategic workshops, and executive-level discussions.
• Prepare and deliver presentations, proposals, reports, and recommendations to diverse audiences.
• Support business development efforts through thought leadership, relationship building, and solution development.

Leadership & Collaboration

• Lead cross-functional initiatives and collaborate with internal and external partners to achieve strategic goals.
• Mentor team members and contribute to leadership development across the organization.
• Foster a collaborative, inclusive, and high-performance culture.
• Support organizational change management and transformation initiatives.

________________________________________

Qualifications

• Bachelor’s degree in Business, Organizational Development, Education, Leadership, Human Resources, or related field required; advanced degree preferred.
• 7+ years of experience in consulting, program development, organizational strategy, learning and development, or related leadership roles.
• Proven experience developing consulting frameworks, strategic initiatives, or learning programs.
• Strong facilitation, presentation, and stakeholder engagement skills.
• Experience managing complex projects and cross-functional initiatives.
• Excellent written and verbal communication skills.
• Strong analytical, strategic thinking, and problem-solving abilities.
• Ability to thrive in a fast-paced, collaborative, and mission-driven environment.

________________________________________

Preferred Competencies

• Strategic Planning & Execution
• Leadership Development
• Organizational Effectiveness
• Program Design & Facilitation
• Consulting Methodologies
• Client Relationship Management
• Innovation & Change Management
• Communication & Influence
• Process Improvement
• Learning Experience Design
• Emotional Intelligence & Collaboration

________________________________________

Success Measures

• Development and successful implementation of innovative consulting products and services.
• Increased client satisfaction, engagement, and retention.
• Effective execution of learning and leadership development initiatives.
• Improved consulting consistency, operational efficiency, and program outcomes.
• Contribution to organizational growth, thought leadership, and strategic impact.

________________________________________

Working Conditions

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

• Work is performed in a fast-paced office environment.
• Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required.
• Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative.
• Occasional stooping and bending with regular lifting of up to 20 pounds is required.
• Ability to stand for long periods of time, as well as be able to use keyboards, telephone keypads, and writing utensils.
• Use best practices and demonstrates up-to-date knowledge and skills in technology.
• Will require TX DL as the role with flex and work at different entities when required.

________________________________________

Total Rewards Summary

• Health and wellness benefits – health/dental/vision insurance, prescription drug discounts, employee assistance programs and wellness programs. Morgan’s pays 100% of employee only coverage for Medical Plan 1, Dental, Vision and Basic Life.
• Financial and retirement benefits - include 401(k) plans, profit-sharing plans and financial planning assistance, and matching contributions.
• Time-off and leave benefits - 3 Weeks of PTO accrual with up to 40 hours can be rolled over to the next calendar year. 11 holidays per year & paid parental leave.
• Discounts for employees - Complimentary Family & Friends Season Passes. Discounted single-day tickets after comp ticket bank exhausted, in-park food, beverage, and merchandise, and birthday, cabana, and facility rentals.
• Life Insurance & AD&D - $50K Basic Life/AD&D insurance policy at no cost to you.
• Disability Insurance - Short-term & Long-term disability coverage is available
• Onsite Communicare - Our Communicare partnership offers a $0 copay waiver, priority scheduling/appointments, prescription discounts and home/work delivery. $0 Copay for Telehealth Nurseline available (24/7).

Morgan’s is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.