Systems Sales Engineer Building Automation & Network Integration in Coopersburg, Pennsylvania at ICIMS - Lutron Electronics Company, Inc

Lutron is seeking a Systems Sales Engineer to join the Commercial Applications team at our Global Headquarters in Coopersburg, PA. In this role, you’ll apply your experience with networked building technologies to help customers and Lutron teams design and gain approval for lighting control and other building systems connected to customer networks.

You’ll work with customer IT, networking, and cybersecurity teams, as well as building technology stakeholders, sales professionals, and Lutron’s IT and engineering teams. You’ll help explain system architecture and network requirements, work through customer security and approval processes, and resolve technical challenges that could affect a project’s success. The ideal candidate understands how building control systems are designed and deployed in real customer environments and can communicate effectively with both technical and nontechnical audiences.

• Advise customers and Lutron sales teams on the network design and deployment of Lutron lighting control systems and related building technologies.

• Work with customer IT, networking, and cybersecurity teams to understand network standards, security requirements, and approval processes for connecting building systems to customer networks.

• Explain and review system architecture, connectivity, and network hardware requirements, including relevant concepts such as switches, routers, VLANs, firewalls, IP addressing, cloud connectivity, and integration protocols (API, BACnet, etc).

• Participate in customer meetings and technical reviews to answer questions, address concerns, and resolve sales barriers to system approval or deployment.

• Review and complete customer IT questionnaires, network requirements, and related technical documentation; coordinate with Lutron IT, engineering, legal, and other teams when specialized input is needed.

• Develop and deliver training and digital support content that helps Lutron sales and support teams discuss building-system networking and cybersecurity with customers.

• Translate complex technical concepts into clear, practical language for both technical and nontechnical audiences.

• Build and share expertise in networked building technologies, customer IT requirements, and industry practices.

• Identify and implement process improvements that make technical reviews more efficient and improve the customer experience.