Contact Center Specialist in Minot, North Dakota at North Star Community Credit Union

At North Star Community Credit Union, we're more than a financial institution. We're a trusted financial partner committed to helping our members achieve their goals and supporting the communities we serve. We're looking for a friendly, service-oriented professional to join our team as a Contact Center Specialist.

If you're passionate about helping people, enjoy solving problems, and thrive in a fast-paced environment, this is an opportunity to make a meaningful impact while building your career in financial services.

In this role, you'll be the voice of North Star, delivering exceptional service and creating positive experiences with every member interaction.

• Serve as the first point of contact for members through phone, email, and digital channels
• Provide accurate, timely assistance with account inquiries, transactions, and service requests
• Resolve member concerns with professionalism, empathy, and confidence
• Build trust with members by providing personalized support and guidance

• Assist members with account maintenance, opening and closing accounts, and service requests
• Process transactions including account transfers, loan payments, ACH transactions, and wire transfers
• Support lending and deposit-related activities while ensuring compliance with policies and procedures
• Help members navigate products and services that support their financial goals

• Listen carefully to understand member needs and financial priorities
• Recommend products and services that provide value and meet members' unique situations
• Promote a positive member experience that strengthens long-term relationships
• Contribute to the growth and success of the credit union through quality service and referrals

• Maintain accurate records and documentation
• Follow established policies, procedures, and regulatory requirements
• Collaborate with team members and other departments to resolve issues efficiently
• Participate in training, team meetings, and community events as needed

• Members feel valued, supported, and confident after every interaction
• You consistently provide accurate information and timely follow-through
• Member questions and concerns are resolved efficiently and professionally
• You identify opportunities to enhance members' financial well-being
• You contribute to a positive team environment and support organizational goals

• 6 months to 2 years of customer service, financial services, call center, or related experience
• High school diploma or equivalent
• Strong communication, listening, and problem-solving skills
• Ability to build relationships and provide exceptional service
• Attention to detail and commitment to accuracy
• Ability to handle confidential information with professionalism and discretion
• Comfort using technology and multitasking in a fast-paced environment
• Previous banking, credit union, or call center experience is a plus

• Meaningful Work: Make a positive difference in members' lives every day
• Supportive Culture: Join a team dedicated to living The North Star Way
• Career Growth: Gain valuable experience and development opportunities within the credit union industry
• Community Impact: Be part of an organization committed to strengthening the communities we serve
• Collaborative Team Environment: Work alongside professionals who genuinely care about helping members and each other succeed

• Professional office setting in a Contact Center environment
• Extended periods of sitting, typing, and phone communication
• Frequent use of computer systems and office equipment
• Occasional lifting of up to 25 pounds

If you're ready to bring your passion for service, strong communication skills, and commitment to excellence to a team that values people first, we'd love to hear from you.

Apply today and help create exceptional member experiences as our next Contact Center Specialist!