EMERGENCY SHELTER SUPERVISOR - F/T POSITION in West Palm Beach, Florida at Lord's Place INC

The Lord’s Place is a dynamic, passion-driven social impact organization in Palm Beach County providing innovative, compassionate and effective services to homeless men, women and children in our community. We are an organization committed to building a welcoming workplace for people of all backgrounds. We have consistently ranked nationally as a Best Nonprofit to Work For and as a Best Place to Work in Florida.

What makes us one of the best places to work, besides having mission-focused employees who live our core values?

• Generous paid time off including vacation, sick leave, and holidays
• Maternity/Paternity Leave
• 401k with automatic 3% employer contribution
• Exceptional benefits including health, dental, vision, life, short and long-term disability, supplemental insurances
• Employee assistance
• Tuition Reimbursement
• Flexible work environment
• And much, much more!

The Emergency Shelter Supervisor oversees all service delivery at The Lord’s Place emergency shelter satellite location. This role is responsible for coordinating referrals and intake, supervising case management and recovery support services, connecting participants to internal and external resources, and facilitating successful transitions to permanent housing.

The Supervisor ensures compliance with shelter policies, housing expectations, and program requirements by providing oversight of staff and participant activities. Responsibilities include monitoring participant engagement and behavior, ensuring adherence to program guidelines, and maintaining a safe, well-managed, and properly maintained facility.

The Supervisor may represent the program and The Lord’s Place at community meetings and events, collaborate with outreach teams and community service partners, and support ongoing efforts to enhance service delivery and housing outcomes.

Hours are Monday-Friday 8:30am-4:30pm. Hours may vary including evenings and weekends.

Essential Duties and Responsibilities

• Provide programmatic and operational oversight of shelter services. The Lord’s Place shelter initiative is designed to serve participants with lower levels of acuity who can rapidly transition to permanent housing with short term housing, case management, supportive services, and linkage to community resources for employment and financial support.
• This program is operated from a satellite location that is owned by The Salvation Army. This position is required to effectively communicate with staff at the service location and to coordinate activities as directed by the Director of Homeless Outreach.
• Oversee all intake processes/procedures for the program ensuring effective placement of clients.
• Provide direction in case management sessions as needed and coordinate all ancillary services for clients in crisis and nearing exit as required. This includes coordinating any services deemed necessary to transition the residents out of homelessness based on assessment of participants’ individualized needs.
• Provide onboarding, training and supervision for case management and peer support staff. The shelter initiative will be launched in an initial pilot phase which will require the Supervisor to provide direct case management services for a period of time as the program expands.
• Provide leadership and supervision appropriate to working with Certified Recovery Peer Specialists and other staff with Lived Experience of homelessness, former incarceration, mental health and/or substance use recovery. Supervisor may also utilize Lived Experience to provide supplemental support to program participants if appropriate.
• Develop and facilitate the implementation of housing and recovery centered programming.
• Document client intakes, service plans, case notes and other required forms in agency databases (Client Track, ETO) in a timely and complete fashion. Provide training and oversight to case management and peer support staff documentation to ensure that client charts are complete and accurate.
• Ensure that residents are following all facility rules and regulations to provide a safe atmosphere for all residents.
• Track all residents’ services for the purpose of measuring the success of the programs in accordance with program goals and objectives.
• Oversee daily inspections of bed and restroom areas that are utilized by program participants. Maintain cleanliness of staff office area. Make sure all areas are in accordance with health department regulations and that all inspections receive satisfactory marks.
• Procurement and inventory of all needed supplies for the program.
• Serve as a liaison with other programs within the agency and the community, including attendance at monthly program meetings and select community meetings, and actively developing a catalog of referral resources for successful linkage to services and supports needed by participants to ensure successful exit to stable housing.
• Participate in ongoing training and development in best practices and new resources.
• Ensure adherence to agency policies and procedures around purchases using agency credit card or check requests, timely documentation of expenses, and monitoring of budget in coordination with Director of Homeless Outreach.
• On call as needed for emergencies and night inspection after hours, with the ability to flex time.
• Perform additional duties as assigned by the Director of Homeless Outreach according to business needs.

• Bachelor’s degree in social work or similar field, or equivalent years of experience in a similar role, required.
• Previous shelter or supportive housing administration experience strongly preferred.
• Excellent verbal and written communication skills required.
• Computer skills, including a working knowledge of Office 97 or higher required.
• Requires ability to operate business equipment used daily within the organization.
• Requires ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes.
• Requires completion of agency case management training within the first 90 days of employment.
• Pass a Level Two DCF Background screening. https://info.flclearinghouse.com/