Principal End User Experience / Desktop Automation Engineer - TS/SCI w/Poly in Annapolis Junction, Maryland at General Dynamics Information Technology

USA MD Annapolis Junction - 2711 Technology Dr (MDS016)
Full time
RQ222551
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
End User Experience, User Experience (UX), User Experience Management
Certifications:
None
Experience:
8 + years of related experience
US Citizenship Required:
Yes

Job Description:

Principal End User Experience / Desktop Automation Engineer

We are seeking a hands-on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. This role focuses on automation, operational analytics, and improving end-user performance through data-driven insights and tooling integration.

The ideal candidate blends desktop engineering expertise with scripting, data analysis, and Splunk-based observability to improve endpoint health, performance, and user experience.

How an Principal End User Experience / Desktop Automation Engineer will make an impact

• Develop and maintain automation solutions using scripting (PowerShell, SQL, SQLite, SCALE, etc) to support endpoint management and operational workflows
• Administer and support enterprise desktop environments (Windows preferred)
• Create and maintain SQL queries and data sets to analyze endpoint performance and user experience metrics
• Leverage analytics frameworks to identify trends, anomalies, and improvement opportunities across the desktop environment
• Utilize Splunk dashboards, searches, and alerts to monitor endpoint health and operational KPIs
• Integrate desktop tooling (SCCM, 1E, Intune, Tanium, etc.) with analytics platforms for centralized visibility
• Automate remediation actions based on data-driven thresholds and performance indicators
• Collaborate with infrastructure, operations, and service desk teams to improve end-user experience
• Build dashboards and reports for leadership and operational teams
• Document automation workflows, scripts, and analytics models

What You'll Need to Succeed

• Education: Bachelor's degree (BA/BS)
• Experience: 8+ years of related experience of endpoint engineering, desktop engineering, or end-user experience roles
• Required Skills:
  • Strong scripting experience
  • Desktop administration / endpoint engineering experience
  • Experience querying data using SQL / SQLite
  • Experience analyzing operational or performance data
  • Troubleshooting Windows endpoint issues at scale
  • Experience building automation for operational efficiency
• Experience Requirements:
  • Strong hands-on automation and scripting background
  • Experience supporting large-scale enterprise environments
• Preferred Skills:
  • Splunk power user experience (search, dashboards, alerts)
  • Experience working with endpoint management platforms (SCCM, Intune, 1E, Tanium, etc.)
  • Experience with endpoint analytics frameworks
  • Experience building data pipelines for operational metrics
  • Familiarity with user experience monitoring tools
  • Experience integrating multiple endpoint tools into a single analytics view
  • Knowledge of ITSM-driven automation
• Location: Annapolis Junction, MD
• Security Clearance: TS/SCI with Polygraph
• Citizenship: US Citizenship required
• Certification Required: DoD 8570 IAT Level II certified

GDIT Is Your Place

• 401(k) with company match
• Comprehensive health and wellness benefits
• Internal mobility team dedicated to helping you grow your career
• Professional development, including paid education and certifications
• Access to cutting-edge technology and tools to expand your skills

#MD_2026Alumni

The likely salary range for this position is $124,093 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About Us

Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: