Associate Director, Digital Clinical Operations in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, Digital Clinical Operations based in United States.

This role drives the digital transformation of global clinical operations by improving technology, processes, and data across the clinical trial lifecycle.
You will translate clinical stakeholder needs into scalable, fit-for-purpose digital solutions, with a strong focus on Clinical Trial Management Systems and related applications.
The position connects Clinical Operations, Development, IT, Data Science, Quality, and other functions to align requirements and deliver meaningful technology enhancements.
You will shape product roadmaps, prioritize digital investments, and ensure solutions deliver measurable improvements in productivity, efficiency, usability, and compliance.
The role combines business analysis, process optimization, project management, stakeholder leadership, and technology strategy.
You will also support innovative technology adoption, including emerging approaches that can reduce manual work and improve decision-making across clinical operations.
As an individual contributor, you will influence complex initiatives and may oversee consultants or analysts within matrixed teams.

The Associate Director will represent clinical operations needs throughout the digital solution lifecycle, from identifying business challenges and gathering requirements through implementation, adoption, and value measurement. Key responsibilities include:

• Define enhancements for Clinical Trial Management Systems and other digital solutions supporting clinical trial planning, start-up, management, and closeout.
• Engage clinical stakeholders across regions and functions to understand processes, pain points, requirements, and opportunities for automation.
• Gather, document, and validate business requirements while ensuring organizational, regional, and process alignment.
• Facilitate prioritization of technology demand based on business value, organizational priorities, competing interests, and available resources.
• Translate priorities into actionable plans in collaboration with Development and IT teams while managing stakeholder expectations.
• Draft and finalize business requirements and user stories for prioritized technology enhancements.
• Participate in sprint planning, functional testing, software development lifecycle activities, and user acceptance testing.
• Evaluate proposed designs to ensure solutions address actual business needs and deliver the expected value.
• Develop and maintain near-term and long-term roadmaps for clinical technology and digital solutions.
• Define, track, and communicate quantitative and qualitative measures of business value and outcomes for digital investments.
• Curate and maintain the technology demand backlog, ensuring priorities and user stories remain current.
• Ensure digital applications align with clearly defined clinical processes and identify opportunities for process standardization, optimization, and automation.
• Create process flows when processes are not yet defined and align them with appropriate functional and leadership stakeholders.
• Represent clinical operations interests as a key member of technology implementation teams.
• Build and manage a network of end-user champions, enabling two-way communication between users and product teams.
• Maintain a SharePoint site to support communication with end users and champions.
• Identify relevant technology and industry trends and introduce innovative approaches that improve clinical operations.
• Support change management activities, including communications, training, user communities, and adoption initiatives.
• Monitor and optimize technology solution performance, quality, usability, and user satisfaction while helping troubleshoot issues.
• Manage project progress, timelines, risks, costs, and accountabilities across digital initiatives.
• Support documentation and lifecycle management for computerized systems in collaboration with Quality, IT, Data Science, and other internal functions.
• Contribute to a culture of agility, compliance, process orientation, data-driven decision-making, and thoughtful technology adoption.

Requirements:

The ideal candidate combines strong clinical operations expertise with technology business analysis, process improvement, and stakeholder management capabilities. Key qualifications include:

• Bachelor’s or master’s degree in Computer Science or a related discipline.
• 8+ years of experience in drug development and clinical trial operations.
• Strong clinical operations domain expertise and understanding of clinical trial processes.
• Demonstrated experience performing business analysis for technology projects.
• Experience with core clinical systems, particularly Clinical Trial Management Systems.
• Knowledge of software development lifecycle processes and validated systems.
• Strong requirements gathering, documentation, and process modeling skills.
• Familiarity with data processing or data engineering is a plus.
• Excellent stakeholder management skills, with the ability to build effective partnerships across functional leadership, end users, development teams, vendors, and external partners.
• Strong written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences.
• Strong cross-cultural awareness and experience working effectively across geographies and functions.
• Excellent conceptual, analytical, troubleshooting, and problem-solving abilities, with a data-driven approach to decision-making.
• Strong project management skills and the ability to drive initiatives forward while managing competing priorities.
• Ability to work independently and effectively in a complex, fast-paced environment.
• Results-oriented mindset with strong initiative, adaptability, continuous learning, and entrepreneurial thinking.
• Willingness to travel as needed.
• Individual contributor role with potential responsibility for overseeing consultants or analysts within a matrixed team.

Benefits:

• Annual base salary range of $143,300–$193,300.
• Eligibility for an annual bonus plan for non-commercial roles.
• Eligibility for discretionary equity awards and voluntary participation in an Employee Stock Purchase Plan.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Life insurance.
• Paid time off.
• Wellness benefits.
• Fully remote work within the United States.
• Opportunity to influence digital transformation and technology strategy across global clinical operations.
• Exposure to innovative clinical technology, process optimization, and emerging digital solutions.