Business Systems Analyst in Markham, Ontario at telMAX

BUSINESS SYSTEMS ANALYST

About telMAX Inc.:

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

Reporting to the Head of Network & Systems, the Business Analyst is the connective tissue between what the business needs and what the Systems Engineering team builds. This role owns the systems request intake process, translates operational problems into clear specifications that developers can build from, and ensures the work that gets prioritized is the work that matters most. On any given day that might mean writing requirements, managing the backlog, pulling data for a quick report, or answering a question before it becomes a meeting. The Business Systems Analyst works closely with Network Engineering, Visibility & OSS, and Systems Engineering teams, and occasionally with Finance, Customer Operations, and external vendors.

Responsibilities & Key Duties:

• Intake & Prioritization: Own the systems request intake process, gather requirements, clarify scope, and work with the development team to prioritize against the existing backlog.
• Requirements: Translate business needs into clear, actionable specifications that developers can build from. Know when a requirement is ready and when it is not.
• Reporting & Analysis: Build and maintain reports that give operational teams visibility into what they need to make decisions. Comfortable working with data directly and presenting findings clearly.
• Project Tracking: Keep projects moving. Track milestones, surface blockers early, and communicate status to stakeholders without being asked.
• Process Improvement: Identify where the team is losing time to friction and propose practical improvements.

What You Bring:

• Strutured Thinking: Able to take an incomplete or half-formed problem and turn it into a structured brief quickly. Comfortable sitting with ambiguity long enough to ask the right questions before jumping to solutions.
• Effective Communication: Communicates clearly in writing and in conversation. Can explain a technical constraint to a non-technical stakeholder and a business requirement to a developer and knows which version of the message each audience needs. Follows through without being reminded.
• Curiosity About the Domain: Does not need a telecom background, but brings genuine curiosity about how an ISP operates — the network, the systems, the business model. Will invest the time to understand the domain and ask questions until the full picture is clear.
• Practical with Comfortable working directly with data to answer a question or support a decision. That might mean writing a SQL query, building a pivot table, or pulling together a quick dashboard. Not a data engineering role, but data fluency is expected.
• Self-Directed: You can own a process without being told exactly how to run it. Knows when to escalate and when to just get it done.

Experience:

• 2 years in a business analyst, project coordinator, operations analyst, or similar role - ideally in a technical or infrastructure environment.
• Demonstrated ability to write requirements, manage a backlog, and ship work across a team.
• Comfortable with project management and documentation tools. Domain fit matters more than a specific tool set.
• Telecom, ISP, or network operations exposure is a meaningful asset but not required.

Education:

• Degree or diploma in Business, Computer Science, Information Systems, or equivalent. Credentials are an asset, but not required.

ImPACT Values

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join telMAX:

• We are a growing, dynamic organization
• We offer a competitive variable compensation package
• Hybrid positions
• Benefits (Medical, Dental, and Vision)
• Health Spending Account (HCSA)
• RRSP matching program

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.