Senior Business Analyst in Towson, Maryland at Educology Solutions

SUMMARY

ESI is seeking a qualified Senior Business Analyst to assess, develop, enhance, and implement technology solutions that support County agencies. The position will focus primarily on the analysis, improvement, and implementation of Public Safety systems and associated business processes.

The Senior Business Analyst will serve as a key liaison among customer stakeholders, subject matter experts, technical teams, project managers, application developers, and vendors. This individual will validate and refine existing business requirements, evaluate solution options, support vendor implementation activities, and help ensure successful deployment and post-production support of the new system. 2

DUTIES & RESPONSIBILITIES

Business Analysis and Requirements Management Conduct detailed analysis of customer systems, operations, procedures, business processes, and data flows.

Validate, refine, document, consolidate, and communicate business requirements obtained from County stakeholders and subject matter experts.
Translate client and stakeholder requirements into detailed, highly specified system design documentation.

Develop functional and non-functional system requirements using approved business requirements.

Assess business opportunities, define operational and technical problems, and identify viable business and technology solutions.

Analyze existing processes and data flows to support system designs, delivery roadmaps, and integrations. Solution Design, Development, and Integration

Lead or support the high-level design and integration of software development initiatives.

Partner effectively with business users, project managers, application developers, development staff, and vendors throughout the solution lifecycle.

Work with development teams and/or vendors to create prototype designs for medium- to large-risk projects.

Support full lifecycle development activities, including internal and external integration design, testing, troubleshooting, and implementation.

Evaluate the feasibility and suitability of proposed information technology projects and recommend appropriate solutions.

Testing, Implementation, and Operational Support. Create detailed unit and system test scripts based on functional requirements.

Facilitate user acceptance testing activities and coordinate issue resolution as required.

Support vendor activities and County implementation efforts for the Jail Management System replacement.

Gather and document business requirements for change requests, including break/fix activities. reporting, system performance, and process-control metrics.

Serve as a primary technical resource in a post-production environment and contribute to continuous system and process improvement. 5

Stakeholder Engagement and Customer Support. Confer with customer agencies to provide advice, consultation, and technical assistance during project implementation.

Provide responsive, high-quality customer service to internal and external stakeholders.

Establish and maintain productive working relationships with County personnel, vendors, and technical teams.

Participate in or conduct user training as needed. Identify and pursue innovative initiatives that improve current processes, systems, and service delivery.

QUALIFICATIONS

Bachelor’s degree from an accredited college or university in Business, Computer Science, or a related field.

At least five years of experience in systems analysis, change management analysis, project management, program analysis, or a closely related discipline.

Demonstrated experience supporting public safety implementations.

Demonstrated experience serving as a primary technical resource in a post-production environment.