Manager, Patient Care Services (EGH) in Elkhart, Indiana at Beacon Health System

Creates a positive and cooperative work environment where quality patient care is delivered through development of staff to their optimal clinical, personal and professional capacity. Facilitates and ensures a safe and caring environment for patients and staff. Develops processes to assist the delivery of nursing care to patients and families. Manages human, fiscal, and other resources to achieve goals.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Clinical Practice

• Facilitates a safe and caring environment for patients and staff.
• Develops processes to assess the delivery of nursing care to patients and families.
• Validates that care provided to patients is consistent and individualized.
• Evaluates the effectiveness of unit-based clinical programs.
• Establishes and supports quality improvement programs (unit based and hospital).
• Manages clinical practice overall.
• Role models excellent provision of professional care.

Management

• Manages human, fiscal, and other resources to achieve goals.
• Ensures effective and appropriate utilization of all available resources.
• Develops, reviews and maintains standards of care and practices.
• Ensures the appropriate skill mix to support unit acuity levels and functions. Hiring, coaching/counseling, evaluating, educating and terminating staff.
• Prepares, monitors, and maintains annual operating and capital budgets.
• Develops unit specific goals reflective of hospital wide mission and goals.
• Demonstrates compliance within areas of responsibility for professional, regulatory, and government standards of care.
• Communicates with other managers/directors regarding departmental issues.
• Remains knowledgeable and supports policies and procedures.

Human Resource Development

• Promotes growth and development of staff.
• Assures staff proficiency in unitization of all clinical systems.
• Develops programs and provides support for continued professional development in nursing.
• Assures staff have achieved competency to carry out their designated roles and responsibilities.
• Works with HR to recruit and hire appropriate candidates.
• Investigates and documents all personnel issues thoroughly, recommending and executing disciplinary action when indicated.
• Facilitates collaborative relationships among disciplines/departments to ensure effective, quality patient care delivery.

Unit Specialty

• Maintains all unit-required credentialing (as appropriate).
• Works collaboratively with Medical Staff and Hospital Administration to provide for effective utilization management.
• Acts as Liaison with non-hospital entities.
• Works effectively with unit team leaders.
• Remains knowledgeable in specialty area.
• Contribute to the overall effectiveness of the department
• Completes other job-related duties and projects as assigned.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• Bachelor's Degree required. Current license to practice as a Registered Nurse in Indiana is preferred. A minimum of three years job related experience including one year of leadership experience also required.

Knowledge & Skills

• Strong communication skills, problem-solving and analytical ability, prioritization skills.
• Knowledge in the clinical skills for unit of practice.

Working Conditions

• Due to large scope of responsibility, there will be frequent interruptions and multiple demands.
• At risk for occupational exposure to blood borne pathogens.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.