Supervisor (flexible availability, Bleecker St.) in New York, New York at Magnolia Operating LLC

• Work directly with the manager on duty to support, direct and motivate staff.
• Maintain open lines of communication with management and staff to contribute to the smooth flow of information and efficient operation of the bakery.
• Assist management with scheduling of breaks and meal periods; supports management with the adherence to policies, procedures, and job assignments. Train staff on Company process, policies, procedures, and job assignments.
• Perform regular daily store activities such as opening and closing procedures.
• Perform good customer service by assisting customers in person or on the phone. Answer product and order inquiries.
• Demonstrate teamwork within the bakery by leading by example and working side by side promoting the ideals of teamwork.
• Ensure each customer receives exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintain outstanding standards, solid product knowledge and all other components of exceptional customer service. Effectively directs and leads staff to deliver the same quality service.
• Resolve customer problems with a sense of urgency.
• Help to create a development plan for each FOH employee to maintain full individual potential.

Physical Demands and Work Environment