Shelter Supervisor: Family Shelter in Tacoma, Washington at THE RESCUE MISSION

Are you looking for a position where you can provide a safe and hospitable environment for our unhoused neighbors? If so, Tacoma Rescue Mission (TRM) is seeking a Shelter Supervisor for our Family Shelter to be on a team that carries out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

Purpose and Vision Statement

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community.

We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support.

Job Purpose

Coordinates and supervises the daily management of the shelter facility and its surroundings, including scheduling and supervision of shelter staff, addressing the operational needs of the shelter, and working collaboratively with the program manager to facilitate trauma-informed, person-first, and grace-based services be delivered to all who seek The Tacoma Rescue Mission’s care.

Duties & Responsibilities

• Ensures team members engage with guests, residents, volunteers, donors, and team members warmly, supporting an environment that fosters healthy relationships.
• Supervises personnel (e.g., provide coaching and consultation on technical issues and adaptive challenges, professional development, strategic goals, job performance), ensuring ongoing support and development of effective leaders and high performing teams.
• Monitors daily routines, confirming team members are following shelter processes and protocols and communicating effectively across shifts.
• Schedules team members to cover shelter operations, preparing alternate coverage plans for relief and/or providing coverage or on-call support when necessary.
• Responds to urgent situations on campus, regarding residents, team members, or shelter operations.
• Assists Program Manager in reviewing and addressing guest grievances.
• Administers urinalysis and breathalyzer tests for shelter guests as needed.
• Completes assigned administrative tasks (i.e. reviews written reports daily, ensures staff are completing data entry as necessary, provides thorough documentation of events that occur during shifts, completes monthly reports).
• Assists in ensuring the physical security and cleanliness of the property (i.e. trains staff on emergency preparedness plan, ensures chemicals are appropriately labeled with Safety Data Sheets, performs facility maintenance checks, submits work requests, calls pest control, oversees completion of resident chores, oversees turnover process of shelter units/beds and belongings).
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions

Interacts in a relational manner with people from diverse backgrounds. Office environment with light custodial duties. Occasional on-call responsibilities.

Schedule & Work Location

Schedule:

Monday-Friday 1pm-9pm

*Will work one weekend (Saturday & Sunday) a month (to be scheduled with supervisor).

Primary Location of Work:

Adams Street Family Campus

*For confidentiality purposes, exact location will be disclosed in the next steps of the hiring process.

• Associate degree in Social Services or related field or the equivalent combination of education and work experience.
• Experience working with or serving alongside marginalized communities.
• 1+ years’ operating in a leadership or supervisory role.
• Evidence of good judgment and ability to make quick decisions.
• Comfortability setting professional boundaries and expectations with guests, residents, donors, volunteers, and team members.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.
• Effective de-escalation skills.
• Ability to work independently with little supervision.
• Ability to work in and effectively respond to a fast-paced, high-stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Skilled in clear and effective written, verbal, and electronic communication.
• Proficient clerical skills with exceptional attention to detail.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Basic math and grammar skills.

Physical Requirements

• Stationary position 50% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc. and responds to urgent situations.
• Frequently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Communicates information and ideas so others will understand. Exchanges accurate information in these situations.
• Observes details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 25 pounds across office for various needs.
• Wears proper PPE (personal protective equipment) when necessary for exposure control.

Benefits

• Medical and Dental Packages at No or Little Cost to Employees
• 12 Paid Holidays, Plus a Bonus Day
• Four Weeks’ Vacation Accrued Annually
• 10 Hours of Sick Leave Accrued Monthly
• Participation in 403(b) Retirement Plan with Employer Match
• Employee Assistance Program

Notes Regarding Hiring Process

• In order to be considered, applicants are required to provide a complete chronological resume including all work history along with dates of employment (month and year) and job responsibilities, education, and certifications. Please note that salary considerations for selected candidates will be based on related experience detailed in the resume provided via the application process.
• Salary:
  • Hiring Salary Range: $24.84 - $27.32 per hour
  • Full Salary Range: $24.84 - $30.06 per hour

Open until filled. For best consideration, submit a completed application by June 1st, 2026.

The Rescue Mission is an equal opportunity employer. We do not discriminate in employment based on race, religion, color, sex, sexual orientation, gender identity, creed, national origin, age, marital status, the presence of any physical, mental or sensory disability, the use of a trained service animal by a person with a disability, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, or stalking, citizenship or immigration status, familial status, genetic information, ancestry, pregnancy outcome, or any other status or characteristic protected by local, state, or federal law.