Operations Manager in Bensalem, Pennsylvania at Courtyard Bensalem

Operations Manager (Hospitality)

Our hotel is currently seeking qualified candidates for the position of Operations Manager.
We are searching for an individual that is dedicated, detail-oriented and has a “can do” attitude. Built on the concepts of exceptional service and guest satisfaction, our mission is to create memorable experiences for every guest. We’re passionate about consistently delivering long-term financial benefits while cultivating a vibrant and caring work environment for our team.

The Operations Manager will directly work with the General Manager to ensure that all hotel operations are performed professionally and adhere to the brand and company standards.

Other responsibilities may include, but are not limited to the following:
Directing and coordinating the activities of the Front Desk, Housekeeping, Reservations, Guest Service, and Maintenance
Maximizing ADR and Occupancy
Coordinating communications between Sales and Operating departments
Motivating, coaching, and training department supervisors
Understanding financial statements and budget, including staffing guidelines
Controlling department head schedules, expenses, and implementing cost-saving strategies
Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations
Managing all aspects of the safety program, including training, reporting, and incentives
Maintaining a cooperative and positive work environment

Job Requirements:
Solid job history
Previous experience with scheduling
Have an understanding of cost controls and some budgetary knowledge
Proven ability to deliver exceptional guest service results as measured through guest satisfaction
Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)
Specific Qualifications for the role include:

Work schedule may vary based on business needs including working on holidays and weekends
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching
Valid Drivers License
Must have a minimum of 2 years of hotel supervisory experience
High School diploma and some college preferred
Marriott experience strongly preferred