IT SOLUTIONS LEAD - SENIOR LIVING at Liberty Healthcare Management – Wilmington, North Carolina

There’s no place like Liberty Health

We are currently seeking an experienced:

SENIOR LIVING IT SOLUTIONS LEAD

JOB SUMMARY:

• Technical Support & Systems Maintenance
  • Collect and analyze key technical insights to help management tackle and resolve complex challenges.
  • Collaborate with the SL designated Deskside Support FTE to align and address divisional support needs.
  • Maintain and troubleshoot computer systems and peripherals, ensuring optimal performance.
  • Upgrade, repair, and configure hardware and software as needed.
  • Deliver technical training and educational presentations to leadership.
  • Monitor end-user equipment performance and conduct preventative maintenance.
  • Create and maintain knowledge base articles to support user education and issue resolution.

• Application & Integration Support
  • Manage access to applications, ensuring appropriate permissions and security.
  • Provide support for existing, transitioning, and newly implemented applications.
  • Collaborate with IS Applications Development to define and resolve application-related issues efficiently.

• Project Management & Vendor Coordination
  • Beyond the IS division-wide communication, perform regular coordination and communication directly with all SL service-line dedicated IS employees to synchronize needs and integrate the team.
  • Lead and manage IS related projects, including site equipment refreshes and technology upgrades.
  • Utilize JIRA to create, manage, and maintain project boards, track progress, assign tasks, and ensure timely completion of deliverables.
  • Support API integrations for seamless application interoperability.
  • Assist the Business Intelligence Analyst with data and system-related needs.
  • Evaluate, quote, and implement hardware and software solutions for new and existing sites.
  • Coordinate with vendors to standardize hardware and ensure consistent procurement practices.
  • Serve as the primary liaison with the network team for infrastructure-related concerns.
  • Oversee vendor relationships and ensure service quality and compliance.
  • Collaborate with finance and leadership teams to monitor expenditures and identify cost-saving opportunities.

• Site Acquisition, New Construction, & Onboarding
  • Provide technical support during site acquisitions and new construction, including onboarding, site evaluation and quoting.
  • Will serve as the acquisition ‘go-live’ lead and collaborate with the Deskside Support Manager to ensure a smooth transition.
  • Ensure smooth integration of new locations into the Liberty network.
  • Manage inventory of computers and peripherals across all SL sites.

JOB REQUIREMENTS:

• Associate Degree or Bachelor’s Degree in Information Systems, or a related field and two to five years’ experience. Appropriate experience may be substituted for education. A+ certification and ITIL Foundations Certification preferred.
• Technical Expertise
  • Proven ability to troubleshoot and resolve hardware, software, and network issues across a variety of systems.
  • Skilled in configuring, maintaining, and upgrading computer systems and software applications.
  • Familiarity with computer hardware repair tools and techniques.
  • Experience supporting end users both remotely and on-site.
  • Basic experience in project management.
• Project & Vendor Management
  • Demonstrated experience managing multiple IS projects simultaneously, with strong organizational and time management skills.
  • Ability to prepare bid specifications, evaluate vendor proposals, and make informed procurement decisions.
  • Experience coordinating with third-party vendors and service providers to ensure timely and effective delivery of IT solutions.
  • Exhibits strong leadership and management skills while fostering collaboration across teams and departments
• Analytical & Problem-Solving Skills
  • Strong ability to assess end-user needs and translate them into technical requirements.
  • Capable of identifying system inefficiencies and recommending improvements.
• Communication & Interpersonal Skills
  • Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
  • Strong interpersonal skills for effective collaboration with coworkers, supervisors, and leadership teams.
  • Ability to provide user training and create clear documentation for internal knowledge sharing.
• Organizational Skills
  • Highly organized and detail-oriented, with the ability to prioritize tasks in a fast-paced environment.
  • Independently seeks and makes adequate use of available resources.
  • Comfortable working independently as part of a cross-functional team.
  • Self-motivated and actively engaged in meetings, leveraging Copilot transcription to document and share key insights with broader teams and stakeholders

Visit www.libertycareers.com for more information.
Background checks/drug-free workplace.
EOE.