Customer Success Coordinator- Warehousing/ 3PL in Savannah, Georgia at DILE Trucking LLC

The Customer Success Coordinator supports the daily execution of customer operations by monitoring performance, managing workflows, and ensuring accurate, timely communication. This role serves as a critical link between customers and warehouse operations, ensuring orders, inventory, and issues are tracked and resolved efficiently while maintaining high service standards.

Daily Operations Monitoring (Control Tower)

• Track inbound, inventory, and outbound activity
• Monitor order flow and ensure SLA compliance
• Identify and escalate operational issues including delays, shortages, mis-picks, and inventory discrepancies

Inventory & Order Management

• Monitor inventory levels and maintain accuracy
• Track inbound receipts and outbound fulfillment
• Validate system data within WMS and investigate discrepancies

Customer Communication

• Provide timely updates on order status, inventory levels, and shipment activity
• Respond to customer inquiries in a professional and timely manner

Issue Tracking & Resolution

• Log, track, and manage customer issues and exceptions
• Coordinate with operations teams to resolve issues
• Ensure follow-through until resolution and document outcomes
• Escalate issues when necessary

KPI Tracking & Reporting

• Maintain performance dashboards including:
  • Order accuracy
  • On-time shipping
  • Inventory accuracy
  • Issue tracking and resolution timelines
• Prepare reporting data for customer reviews led by Customer Success Managers

Warehouse Coordination

• Communicate operational priorities such as rush orders and special handling requirements
• Ensure adherence to established SOPs

Billing & Administrative Support

• Assist with validating customer charges (storage, handling, materials, and accessorial)
• Help resolve billing discrepancies
• Maintain accurate customer account documentation

• Warehouse and/or office environment (based on company operations)
• Schedule may vary based on operational needs

• 1–3 years of experience in customer support, logistics, or warehouse operations
• Familiarity with Warehouse Management Systems (WMS) and inventory/order workflows
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and problem-solving skills