Recreation Supervisor - Operations at Town of Windsor (CO) – Windsor, Colorado

Hiring Range: $70,596 - $77,656 annually.

Work Schedule: Generally, 40 hours or more per week; typical schedule is Monday-Friday 8am-5pm, position may involve nights, weekends, and holidays as business needs require.

NATURE OF WORK
As a member of the Recreation Division, individuals in this position perform work in a team-based environment supporting the Division’s mission and vision along with the goals, philosophies, and initiatives of the Community Recreation Center Operations. The Recreation Supervisor - Operations under limited supervision develops, designs, coordinates, and manages a wide variety of operational services for the Community Recreation Center. Creates plans and implements approved customer service and facility efficiencies defined by the discipline of the position. This position operates and monitors member engagement and retention while operating the facility in an efficient and effective manner. The position is responsible for procuring facility-related goods and services, contract overview, facility project management, and assisting in budget development and administration.
Individuals in the position are required to perform work in a manner consistent with and exemplary of the town’s PRIDE philosophy and the town’s Equal Employment Opportunity policy.

SUPERVISION RECEIVED
Individuals work under the direct supervision of the Operations and Facilities Manager to carry out assigned duties, functions, roles, and projects in both routine and complex circumstances.

SUPERVISION EXERCISED
Individuals in this role directly supervise full-time, part-time, and seasonal staff; including but not limited to Membership Coordinator, Guest Services Coordinator, and Childcare staff.
ESSENTIAL JOB FUNCTIONS
The individual in the Recreation Supervisor - Operations role is assigned specific assignments, job duties, scope, authority, responsibility, roles, and requirements as determined by the town, department, division, and pursuant to laws, regulations, and practices. Individuals in this position must be able to successfully perform, be responsible for, and/or assist in the fulfillment of many job functions and duties, with or without reasonable accommodation.
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all-inclusive:

• Responsible for the management and supervision of the Community Recreation Centers (CRC) Guest Services and Child Care.
• Supervises and/or performs the planning, designing, marketing, administration, and delivery of programs and events pertaining to memberships and childcare.
• Assures facilities are operational, safe, and kept up to Town of Windsor standards.
• Determines appropriate scope of recreation programs through cooperation with Town of Windsor supervisors.
• Coordinates recreation activities and events with other town departments/divisions and outside agencies.
• Assures team leaders possess and maintain necessary qualifications/certifications before they perform duties.
• Promotes and plans methods of acquiring revenues or growing participation in events, childcare, and memberships.
• Prepares and monitors capital improvement budget and annual operating budget for recreation division/program.
• Manages the expenditure of funds for each program to ensure budgeting compliance.
• Approves/denies overtime and leave requests and recalls employees to work in emergencies.
• Represents town and the Recreation Division in contact with program participants, their families., and the public.
• Handles complaints and settles disputes.
• Coordinates with outside agencies as needed to share facilities, offer new programs and keep up with new policies and procedures.
• Prepares purchase orders, RFPs, and invoice requests.
• Maintains knowledge of state and county health/safety codes, regulations, and building codes.
• Takes precautions to ensure staff and public safety. Ensures compliance with operational and safety procedures for programs, facilities, and equipment.
• Delivers and trains staff in exceptional customer service by providing a variety of general information to the public regarding programs, questions, complaints, and surveys guests as needed.
• Assists in preparing public information including activity guides, news releases, and special announcements.
• Supervises staff. Responsible for hiring, training, assigning, reviewing, and planning the work of others. Monitors and communicates performance standards. Corrects employee deficiencies. Coordinates activities. Allocates staff, and recommends employee transfers, promotions, and salary increases.
• Monitors staff clock-in and out procedures.
• Analyzes business operations, problems, and challenges and recommends changes.
• Utilizes RecTrac management to include pass membership, membership applications, renewals, automatic clearing house (ACH), terminations, non-sufficient fund (NSF) charges, etc., and the continual analysis of efficient business practices.
• Develops and implements best management practices policies and procedures as well as ensures compliance with these procedures. Evaluate and enhance current customer service policies. Prepares reports and audits to monitor and improve customer service effectiveness and membership retention.
• Prioritizes and evaluates work orders, assigns duties, reviews progress, and modifies schedules to meet appropriate levels of service to maximize productivity.
• Ensures the completion of daily work progress is input into software program where appropriate and compiles reports using this input.

OTHER DUTIES
Depending on organizational need, additional duties may include the following:

• The Recreation Supervisor position participates in the Shared Fleet Vehicle Program, which requires an annual motor vehicle record check.
• Performs research as directed, such as discovering new technology or tools, market research, etc.
• Performs related duties as established by law/ordinance or reasonably directed by the town.
• Assists other town departments/divisions, as necessary.
• Strong knowledge of sustainable building maintenance practices including energy management.
• Ability to stay abreast of current trends in fitness, aquatic, and maintenance processes and products.
• Knowledge of HVAC, electrical, boiler, and plumbing systems.

EDUCATION, EXPERIENCE AND FORMAL TRAINING

• Bachelor’s degree in recreation or related field (tourism, recreation, communications, facility management, etc.)
• Four (4) years of program experience in a related field
• Two (2) years of increasingly responsibly professional, technical, and/or supervisory experience in recreation programming or facility management
• Two (2) years of progressively responsible supervisor experience required
• Any equivalent combination of training and experience that provides evidence the applicant possesses the required knowledge, skills and abilities to perform the essential functions of the job

LICENSES OR CERTIFICATES

• Must have a current Colorado Driver’s License or the ability to obtain one upon hire, that meets the Town of Windsor’s standards
• CPR/1st Aid certification within three (3) months of employment

KNOWLEDGE, SKILLS & ABILITIES

• Ability to read and write as well as interpret written instructions, diagrams, and schedules is essential.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of MS Word, Excel, and Outlook.
• Basic knowledge and use of SDS (Safety Data Sheets), including locations within each facility.
• Knowledge of recreational programming, membership retention, and customer service.
• Knowledge of budgeting principles.
• Ability to learn and utilize scheduling software, time clock systems, registration software, asset management software, etc.
• Ability to utilize a variety of advisory data and information, such as town and Parks and Recreation policies and procedures.
• Ability to work with people of all ages and abilities. Ability to utilize tact when enforcing policies and rules.
• Ability to react quickly and effectively to implement appropriate procedures during emergency situations.
• Ability to receive verbal or written instruction and/or information and respond with appropriate action.
• Skilled in communicating or requesting information regarding projects to or from requestors.
• Ability to follow and enforce town policies and guidelines.
• Ability to remain tactful, helpful, and friendly in dealing with the public and other employees.
• Must possess a combination of creative, technical, analytical, organizational, communication, and interpersonal relationship skills, as well as professionalism.
• Skilled at solving problems and working under pressure.
• Ability to multi-task and prioritize to meet deadlines.
• Ability to work independently or in a team environment as needed.
• Ability to maintain all required certifications throughout employment.

MATERIALS and EQUIPMENT USED
Materials and equipment used include, but may not be limited to the following:

1. Equipment: Position requires use of a variety of equipment: computers, tablets or other digital equipment, copiers, printers, scanners, telephones, associated software, ladders, power tools, carpenter tools, plumbing and electrical equipment.
2. Materials: Position requires use of a variety of cleaning chemicals.

WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The physical activities of this position include, but are not limited to, the following: reaching, standing, walking, climbing, balancing, stooping, kneeling, crouching, crawling, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

The physical requirements of this position are considered Medium Work, exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

The employee is subject to inside environmental conditions, subject to noise.

The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation.

Note: This position description is not intended to be an exclusive list of all of the requirements, duties, tasks, roles or responsibilities associated with the position. Nothing in this position description restricts the town’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time.

The Town of Windsor will make all reasonable accommodations to ensure that people with disabilities have an equal opportunity in employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The town is dedicated to the principles of equal employment opportunity. The town prohibits unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), gender (regardless of gender identity or gender expression), sexual orientation, color, religion, national origin, creed, disability, marital status, military status, genetic information, pregnancy, or any other status protected by applicable state or federal law.